Printing 2020 return causes TurboTax to crash.
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TurboMonk1
New Member

Printing 2020 return causes TurboTax to crash.

macOS Big Sur, V 11.21.  iMac desktop during printing 2020 return and save as PDF causes TurboTax to crash (CPU % exceeds 100%).  Any ideas?
6 Replies
CarissaM
Intuit Alumni

Printing 2020 return causes TurboTax to crash.

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Bounder222222222222222
Returning Member

Printing 2020 return causes TurboTax to crash.

I'm having the same issue.

I've reinstalled the software, cleared cases, etc. and no joy; it just crashes at print.  And it won't save as pdf

 

macuser_22
Level 15

Printing 2020 return causes TurboTax to crash.

Crash or just hung with a spinning beachball?

 

Usually when that happens, just wait (up to 45 mins).   If it eventually prints then it should print normally after that.

 

Nobody has been able to reproduce this so the root cause can be identified.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
Bounder222222222222222
Returning Member

Printing 2020 return causes TurboTax to crash.

I just spent an hour on the phone with tech support and reproduced it.  They were unable to resolve the issue, despite being very helpful, patient, and competent.  The code writers will have to fix this one.  In the mean time I'm going to use TT on an older version of MacOS - I currently have 11.2.3, which IMHO is TT's problem...

 

macuser_22
Level 15

Printing 2020 return causes TurboTax to crash.

Again, if a spinning beachball just print and wait for 30-45 minutes - does it print then?

 

One user found a leftover file from virus software was causing the blockage.  This problem appears to be external of TurboTax.    TurboTax issues a standard Apple OS print call and something is blocking it (or slowing it up). 

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
Bounder222222222222222
Returning Member

Printing 2020 return causes TurboTax to crash.

OK I installed TT on another Mac running 10.15.7 and it printed just fine.

 

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