@vilord wrote:
Surprisingly, the 'just wait' worked. This machine has no problem with printing from dozens of other apps, but turbotax would seemingly lock up, I gave up after 20 minutes
I told it instead to print just state, and after about 3 minutes it recovered and I was able to print, same result when printing just federal. looks like some sort of turbotax bug where it tries to cache the whole thing in limited memory space.
It is not actually a TurboTax bug. TurboTax just issues a standard built in Apple print call using the Apple supplied print feature. Something external to TurboTax blocks that print call. A couple of users have tranced it to virus software they installed years ago and removed but it left behind a process that was not removed. Once it prints then subsequent prints seem to be normal which is why it is so difficult to diagnose - it can't be reproduced on a Mac that is not having the problem and once the problem goes away it will not happen again. You cannot fix a problem that cannot be reproduced.
It actually happened to me a couple years ago and I did not know at the time what was happening so I did not try to gather log files and process snapshots while it was happening and I have spend hours trying to reproduce it but it never happened again once it printed.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
