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tiburris
Level 1

Not going to use Turbotax ever again

Wow, I just saw that $60+ was deducted from my bank account and i have not received my refund yet.  So you think most of us common folk are made of money and this is acceptable?  I can now not afford to get my husband's medications.   What do you think we should do about that, huh?  I did not even get any warnings from you.  NO notifications or emails whatsoever that this would happen!!!!!!!

2 Replies
DoninGA
Level 15

Not going to use Turbotax ever again

See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

 

Just a word of warning -

Regardless of which tax preparation software vendor you use, if you are offered the option to pay the account fees from a tax refund, they all will have caveats in the agreement where they can access your account to pay for the fees if the refund is reduced or delayed.

 

So do NOT use that option.  Pay for the account fees up front with a credit or debit card so this situation will Never arise. 

Critter-3
Level 15

Not going to use Turbotax ever again

Check your spam since you would have gotten 4 emails warning you of this situation ... when you filed the email address was verified so you should have gotten them.  

 

FOR THE FUTURE ....   If you qualify you can use one of the 10 IRS FREE FILE options that is  available mid January ... for 2020 your AGI must have been  $72K or less ...  https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

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