No return

[Snook7704]

Ok so tax payer advocate? Does turbo tax not handle things like this i mean whats the whole turbo premium package for if they cant help solve getting the refund they helped me file back?

[Anonymous_]

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@Snook7704 wrote:

Ok so tax payer advocate? Does turbo tax not handle things like this i mean whats the whole turbo premium package for if they cant help solve getting the refund they helped me file back?

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They can help you with tax questions while you are preparing your return, questions concerning software operation, issues filing when using the software, limited audit support (or full audit support for an extra charge), but they cannot do much about the internal functioning (or dysfunction) of the IRS with respect to (what they believe should be) the exact amount of your refund or the timeliness of receiving it.

[Critter]

TT cannot intercede on your behalf with any taxing authority as they are only a maker of DIY tax software and the audit protection is used only in the event you are audited.   If the return has been delayed then only you can discuss this with the taxing authority or the advocate's office ...

First -- verify that your return has been filed and accepted --  then check the fed web site to see where you are in the process-

Check Your E-File Status on this Secure TurboTax website
https://turbotax.intuit.com/efile/efile_status_lookup.jsp
- It will show the date you transmitted your return and if it was accepted or rejected.  
- Both your Federal and State will be listed separately if you filed both.
- It will tell you when you E-filed
- The electronic filing date

See the following TurboTax support article on checking your e-file status - https://ttlc.intuit.com/questions/1908859-how-do-i-look-up-the-status-of-my-e-filed-return

For the Feds:

http://www.irs.gov/Refunds/Where's-My-Refund-It's-Quick,-Easy,-and-Secure.

http://www.irs.gov/uac/When-Can-I-Expect-My-Refund%3F

If the return has been processing for more than 21 days then you can call the IRS …

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

Or you can contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1

If it's been more than 90 days since the return was accepted  then you can ask for help from the Tax Payer Advocate office:

At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

If you are unsuccessful with the Taxpayer Advocate for your area, you can also try the special IRS phone number for the Taxpayer Advocate Service at 877-777-4778.

More info on the Taxpayer Advocate Service:
http://www.taxpayeradvocate.irs.gov/about/who-we-are

http://www.irs.gov/Advocate/Taxpayer-Advocate-Service-6

Also see this article for more info on how the Taxpayer Advocate Service works:
http://www.irs.gov/taxtopics/tc104.html

[Carl]

When you pay for TurboTax you are paying for the use of the TurboTax Program and that's it. Doesn't matter if it's the CD version or the online  version. You're paying for the right to use their software to prepare and file your own tax return.

If filing a state return you pay for the state tax software separately and you also pay for the use of e-filing that state return with the TurboTax software. Once all returns are e-filed and accepted by the IRS and/or state, then TurboTax has met thier obligation that you paid for. Unless one has a valid 100% Accuracy claim on a tax return, once all returns are e-filed and accepted, TurboTax has fulfilled their obligation and has no additional responsibility or liability.

Now in the past TTX has offered additional coverages for such services as an add-on that one pays additional money for. For example their Audit Defense option where a 3rd party (not TurboTax) will represent you on any disputes that may arise between the IRS and/or state. But that package has to be purchased before the audit event occurs. You can't get it after the fact.