I’ve been trying to get it to work as well. I just got off the phone with them and after asking if my refund was over 500 dollars ( it’s expected to be almost 11,000) the gentleman apologized and said I’m not seeing the option because I do not meet the requirements. He could not explain to me why I’ve received it for the last three years, and although nothing has changed for me why this year I do not meet the requirements. I asked if it was because I’m not a first time user with turbo tax? Also could not explain why I would receive an email from turbo tax a few weeks ago offering the service of an advance as soon as I could Efile in late January! Weird right ? Also I would like to know why “ I’m ineligible” for TT but I’m eligible for an advance if I submit my return with H&R Block? There is a lot of unanswered questions here for not only myself but a large portion of the TurboTax community however, I have my answer to whom I will be filing my taxes with from here on out. It’s sad I’ve been with TT since I was a teenager and did my first return but this is absolutely ridiculous and I have no desire to continue with this ridiculous facade anymore. ✌️
