Never received email for my refund

[Jaybk80]

I have received my refund back or and email stating that IRS approved my refund 

[xmasbaby0]

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here? 

https://www.irs.gov/refunds           Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

[Lpoct231]

Hello my name is Lawrence [last name removed]and I filed my taxes with TurboTax on Friday March 27,2020 and I didn't get a response back about my taxes being filed and please I would like to know about my status or you can contact me at [phone number removed] thank you

[xmasbaby0]

@Lpoct231

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here? 

https://www.irs.gov/refunds           Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

[LeVon71]

I never received email for my federal refund 

[LeVon71]

it says it's still being processed 

[xmasbaby0]

@LeVon71  Still being processed means the IRS has your return and they are working on it.   They have not finished with it yet and have not yet approved your refund or issued the refund yet.  So you can check on it to see when it changes from processing to approved....they update daily.

[npierson7]

Being processed status means the IRS received and accepted your refund and they are working on that. 

[Drusilla0417]

I have never received my 2019 tex return I have a tex advocate. I need to know about my 2019 tex refund.

[JeanneLO]

If you never received your refund for the tax year of 2019 you will need to contact the IRS as they issue the refunds. If you have a tax advocate they should be able to assist you about your 2019 refund.

Individuals can call the IRS at (800) 829-1040, Monday through Friday, 7:00 a.m. - 7:00 p.m. your local time. Call volume is high and it is better to call early in the morning and not on a Monday or Tuesday.

Here are some tips when contacting the IRS:

• First choose your language. 
• Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
• Instead, press 2 for personal income tax questions.
• Then press 1 for form, tax history, or payment.  
• Then press 3 for all other questions.
• Then press 2 for all other questions to be transferred to an agent

Please see this TurboTax FAQ on what to have ready before you contact the IRS: What do I need if I call the IRS?

[Wakefieldtraci1958]

I have received my state income tax but I have not received my federal income tax and it’s been three months since I have filed. Could you please tell me what the status is on that?

[Wakefieldtraci1958]

I had emailed it in. Do I need to mail it in also?

[JotikaT2]

What did you email?  You cannot file your tax return by email.  You can electronically file it using TurboTax though.  If you did that, you may just need to wait a bit longer for the IRS to process your return.

Trying using the following link to track your refund.

IRS processing time and refund status 

The online link is your best option to track your refund.  I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

@Wakefieldtraci1958

[Crawford79]

I never received my tax return. Why will money be coming out of my account, when it is supposed to come out of my tax return

[MichelleLO]

Are you referring to your TurboTax fees in regards to money coming out of your account?

If so and you are experiencing a financial hardship, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”.

@Crawford79