Level 1

Question

Never received email for my refund

Forum|Forum|6 years ago
March 4, 2020
21 replies
74 views

I have received my refund back or and email stating that IRS approved my refund

TurboTax Free Edition Online

X

xmasbaby0

Level 15

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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LeVon71

Level 2

it says it's still being processed

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xmasbaby0

Level 15

@LeVon71 Still being processed means the IRS has your return and they are working on it. They have not finished with it yet and have not yet approved your refund or issued the refund yet. So you can check on it to see when it changes from processing to approved....they update daily.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Lpoct231

Level 2

Hello my name is Lawrence [last name removed]and I filed my taxes with TurboTax on Friday March 27,2020 and I didn't get a response back about my taxes being filed and please I would like to know about my status or you can contact me at [phone number removed] thank you

X

xmasbaby0

Level 15

@Lpoct231

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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LeVon71

Level 2

I never received email for my federal refund

D

Drusilla0417

Level 2

I have never received my 2019 tex return I have a tex advocate. I need to know about my 2019 tex refund.

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JeanneLO

Level 14

If you never received your refund for the tax year of 2019 you will need to contact the IRS as they issue the refunds. If you have a tax advocate they should be able to assist you about your 2019 refund.

Individuals can call the IRS at (800) 829-1040, Monday through Friday, 7:00 a.m. - 7:00 p.m. your local time. Call volume is high and it is better to call early in the morning and not on a Monday or Tuesday.

Here are some tips when contacting the IRS:

First choose your language.
Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
Instead, press 2 for personal income tax questions.
Then press 1 for form, tax history, or payment.
Then press 3 for all other questions.
Then press 2 for all other questions to be transferred to an agent

Please see this TurboTax FAQ on what to have ready before you contact the IRS: What do I need if I call the IRS?

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Wakefieldtraci1958

Level 2

I have received my state income tax but I have not received my federal income tax and it’s been three months since I have filed. Could you please tell me what the status is on that?

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Crawford79

Level 2

I never received my tax return. Why will money be coming out of my account, when it is supposed to come out of my tax return

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MichelleLO

Level 15

Are you referring to your TurboTax fees in regards to money coming out of your account?

If so and you are experiencing a financial hardship, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”.

@Crawford79

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J

Justinswinford722

Level 2

I never received a email for my refund

S

SweetieJean

Alumni - Champ

Did you efile? If so, you would have gotten an email from TT when it was submitted, and another once it was Accepted Rejected for processing.

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MsSpeedy_9

Level 2

I have received my refund and state was approved by IRS but never received my refund or state yet and filed on February 28, 2021

DawnC

Level 15

For your FEDERAL refund - The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund if it's been longer than 21 days since you e-filed. You'll have to speak directly to IRS to find out more about the delay.

When to contact the IRS

What makes refunds late?

To track your state refund - please see How do I track my state refund?

@MsSpeedy_9

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L

Londabu73

Level 2

I still haven't received my state taxes yet what's the hold up on my state taxes

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xmasbaby0

Level 15

@Londabu73

Federal and state refunds come from completely separate entities, There is no rule as to which one will come first or how much time there will be between their arrivals.

STATE RETURN

Make sure your state return was accepted: https://turbotax.intuit.com/tax-tools/efile-status-lookup/

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/00/25573

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**