My refund was the wrong amount

[angela51659]

can i speak to a person

[cboee]

My refund is  very large.what goin on

[dspunky101]

Need to talk to a person

[VictorA · Accepted solution]

There are a few reasons why your refund amount may differ than what TurboTax calculated, the following FAQ explains these possibilities:

https://ttlc.intuit.com/replies/3288510

[elsie-sarabia]

need to talk to a live person

[kellertax07]

I received the wrong amount for my refund

[tornman100]

Need to talk to someone for help

[piasrotty]

I filed federal return on line.   Received $744 less than the "Correct" Turbo Tax Amount.   It has been weeks and no letter from I.R.S.    Local offices were closed last time I tried to call.   Seems to be happening to quite a few Turbo Tax Users.

[CatinaT1]

The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.  

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

[piasrotty]

I knew there should not have been any offsets, but I did check on that already.   No offsets.   If there is an error, I have not been able to determine what they think it is.

[CatinaT1]

You might just have to wait for a letter from the IRS then.  They have just started having some employees return to work.

[piasrotty]

Thanks, but no resolution.   I have been jumping through hoops on-line and calling the automated 800#.  They can't give information on my return????   It is now June 30th and still no letter or answers.   I have reviewed my return over and over and don't know what they think the error is.  Can't file a 1040X without more information.   I finally sent a letter with my 2nd quarterly estimate asking for information.  Nothing yet.   All 3 local offices still closed.       Are they getting paid?

[xmasbaby0]

@piasrotty 

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[donaldabker]

the irs deposited 31 dollars should be 893 dollars