My state taxes were done wrong

[cc45angel]

the federal income tax refund received in 2023 is wrong on state return

[CatinaT1]

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

[cc45angel]

My federal refund in 2023 from 2022 was $1,658. On my state taxes it has entered that my federal refund received in 2023 was $2716. This is incorrect and so I have a state tax payment instead of refund. I was charged for my taxes before I filed them and tried to delete my state return and start over but it wouldn't let me. This $2716 is not from any tax form.

I tried to get a refund of my state taxes that was $63, but Intuit wouldn't let me. I wasted an hour on the phone with customer support for them to only tell me that I can only get my money back if the state authority rejects my return.

I'd like my $114 back and am really upset that turbotax inserted the incorrect number on my return and wouldn't let me edit it.

Please help,

I'm in the state of IA and I'm talking about IA 1040 Page 4 line 14.

[LeticiaF1]

It would be helpful to have a TurboTax ".tax2023" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools.

• Then select Tools below Tax Tools.
• A window will pop up which says Tools Center.
• On this screen, select Share my file with Agent.
• You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
• Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

Here are the instructions if you are using TurboTax CD/Download:

• Click on Online in the top left menu of TurboTax CD/Download for Windows
• Select 'Send Tax File to Agent'
• Write down or send an image of your token number then place in this issue.
• We can then review your exact scenario for a solution.
• Please also tell us any states included in the return.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

@cc45angel 

[cc45angel]

I dummied in again on an amendment to bring up the tax tools and the token # provided is #1219601

Thanks

[cc45angel]

HI, can you help me with this?

[cc45angel]

HI, can you help me with this, Leticia?

[LeticiaF1]

There was an update on March 29th to resolve this issue.  Please follow the steps below depending on the version of TurboTax you are using:

• If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
  • You can also try using a different browser
• If using TurboTax Desktop: Please see this FAQ.
  • Make sure you have run all the updates

Feel free to contact us if you continue having issues.  
 

@cc45angel 

[cc45angel]

I would just like my refund plese.

[Cynthiad66]

Select your product below and follow the steps to get the help you need from the right person. We're currently open 7 days a week, from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax Desktop

Related Information:

• How do I contact TurboTax?
• How do I request a refund for my TurboTax product?
• Request to access your TurboTax Account
• Recover your Intuit Account if you can't sign in

[cc45angel]

I already did this and your company said I wasn't allowed a refund which is ridiculous becuase you just told me you corrected this error on March 29th, a week after my taxes were incorrectly calculated and you have the maximum refund guarantee. 

TurboTax Online Guarantees

Your taxes done right, guaranteed

File with confidence knowing your tax return is backed by America’s #1 tax preparation provider.

Start for free

Maximum Refund Guarantee / Maximum Tax Savings Guarantee — or Your Money Back

If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. (TurboTax Online Free Edition customers are entitled to payment of $30.) Limitations apply. Excludes TurboTax Business products and services. See Terms of Service for details.

Dear Claire Couture,

We are unable to process the refund for TurboTax Online product Case #[phone number removed] because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.

If you would like more information about our Satisfaction Guaranteed Policy, you can read more here:

https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...

Thank you for your patience and for being a TurboTax customer.

Sincerely,

TurboTax Customer Service & Support