My refund is $3000 less and comes from "TPG PRODUCTS SBTPG LLC”

[Atackett]

The amount deposited into my account is $3000 less than my what my approved federal return was and I don’t owe any offsets, I didn’t get the monthly child payments or anything so there was no reason for this to be taken out of my return. I’ve seen many others post the same issue, is this automatically being fixed or do we need to file some sort of claim or anything?

[MinhT1]

If your refund is less than you expected by a large amount, then it is likely that the IRS has corrected your return for errors they have found on your return. No information about the corrections is given to anyone at TurboTax by the IRS.

In the next few weeks, the IRS will send a notice explaining the changes they have made on your return.

If you agree, then no further action is needed.

If you do not agree with the changes, the notice will explain what you need to do to appeal the IRS decision.

Please also read this IRS FAQ for more information.

[Atackett]

I don’t agree with that answer since there are so many other people saying the exact same thing, both on here and other social media, and it also being $3000 for a lot of the people who had a big enough refund for that amount to come out of. That can’t be just a coincidence. I’ve use TurboTax for years and have never had this issue until you used tpg to deposit the funds and there have been class action suits filed against them before. I know the president of turbo tax has been made aware of the issue as some who have contacted him already have gotten theirs fixed. Is this the next step I need to take, contacting higher up?

[Critter-3]

@Atackett 

Did you check what the IRS sent before posting ?   If not do so now ...  https://www.irs.gov/refunds  Did they send less than expected ?    And your federal & state refunds do not arrive together ... is that the missing amount?

[Atackett]

I saw what they posted, I also know this is a known issue that tpg is shorting people by thousands when the irs didn’t take any extra out. And no it’s not that my federal and state didn’t arrive together,I owed (and already paid) $17 for state, and that’s about how much I pay every year for it. My federal was supposed to be $7547 and I got back $4641...a $2900 difference 

[Critter-3]

Then if you did not get an advance you will need to either wait for the processing bank to work this out or you can try contacting them.  

[Vanessa A]

The issue is not really with TPG, they simply disburse what the IRS sends them after they deduct the fees for TurboTax ONLY when someone chose to have their fees paid through their refund.  Also, it is not a calculation issue.  It is more of an issue with taxpayers entries and/or records not matching what the IRS has on file. 

With the numbers you posted, I would guess that you entered that you did not receive any stimulus payment and were married filing a joint return which would have been a $2,800 payment. If you entered $0 received, your line 30 of your 1040 would show $2,800 which would be incorrect.  You should have entered $2,800 and should see $0 on line 30.

Then you had fees of $106. In this situation, the IRS would have sent $4,747 to TPG who would have then taken out the $106 fee.

You will likely be getting a letter from the IRS explaining the adjustment to your refund.  You can try calling them at 800-829-1040, however, be aware, the hold times are quite long. 

[Atackett]

I filed single but no I did not get my 3rd stimulus. And I have a problem believing it isn’t an issue with tpg when it’s a known issue that they take out extra fees that weren’t supposed to be taken out.

[Cynthiad66]

I understand your concern with TPG but they are not new to TurboTax they changed their name from Santa Barbara Bank.  Listen,  not all is lost at this point.  You will have the opportunity to address the difference and resolve the case.  IRS will contact you in a few weeks to explain the adjustments and offer you the opportunity to address them.

Every penny will be accounted for by the time you resolve this issue.  I promise you will understand.   You may not agree but you will understand.

@Atackett

[Andrew531]

I had the same issue. IRS says my “accepted” amount from my tax transcript is 4,580. It then says they sent me 4,580 on 02/08. Tpg sent me 2,200. I’ll be contacting my lawyer if the bank doesn’t tell me it is a processing issue on your end. Seems like TPg is on bull**bleep** and Turbo tax should get a new third party. This is not some error or deduction. It is either a normal delay or a **bleep** up. Ridiculous. I’ll never be using Turbo Tax again after this gets resolved. And I hope they don’t do I can sue the **bleep** out of them. A tort lawyer will take this case on contingency and turn it into a class action and burry Turbo Tax.

[DaveF1006]

Before you contact your attorneys, you may wish to find out if anything was applied to a past due debt. Please select this link for more details.

If this isn't the case, contact Santa Barbara TPG here to find out why the refund amount is so much lower than you anticipated.  

[therese dryden]

i have the same issue and there are NO OFFSETS! The irs website said they sent the full amount. TPG OR YALL Stole my money!!

[Critter-3]

Even if the IRS had no offsets and sent the entire anticipated refund  it could have been taken to pay off another debt that the bank is collecting for... so contact them to see what is happening with your specific situation.

Just an FYI ... not that I am accusing anyone ...  but having worked with these processing banks in the past (and there really are only a couple of them in this refund processing business) I found out that in the fine print of the contract you agreed to and signed you gave them the ability to take the IRS refund to satisfy certain other debts.  I found the most likely culprit is the loan advances you may have gotten with a different tax company  but then filed your return with TT for whatever reason.  If you did not file with the same company that you got the advance from then they cannot automatically collect the repayment when you filed  so these processing banks have a list  and they each collect for each other.  The banks can also divert funds to other bank debts like CC or mortages  and even for court fees or state offsets.

[DianeW777]

There could be many reasons for the amount of the deposit to be less.  Critter-3 indicated one reason which is a delinquency of a debt.  There is also the delayed refund release for certain credits which could be your situation.

Those delinquent debts would be one of the following:

• Student loans, VA loans, federally sponsored loans, federal or state tax debt, child support, alimony to name most of them.
  • Topic 203: Reduced Refund

If you claimed the Earned Income Tax Credit (EITC) or the Additional Child Tax Credit (ACTC), you can expect to get your refund by February 28 if:

• You file your return online
• You choose to get your refund by direct deposit
• We found no issues with your return
  • When to expect your refund if you have ACTC or EITC
• @Atackett 

[AllyRaeAnn24]

I also received my refund through Tpg Products Sbtpg LLC 

and almost $3,000 short. Never received a letter or anything stating they would take anything