My refund is $3000 less and comes from "TPG PRODUCTS SBTPG LLC”

[Rukiddingmepdx]

No this is some total BS!! .. you have numerous people saying the same thing that has happened... And yes I am now another person who is pissed off because I was supposed to get more then deposited... Not only that but I have used turbo tax year after year, never have had this problem... I owed before and this is not how it was dealt with... I had to pay the year after and when the IRS approves the refund amount on their site and gives you a deposit date..that is what is going to be sent by them. If you owe something or if you made a mistake they have usually been known to catch up to you next year because once the refund amount is approved they have already checked it over for issues and if there is any that they pick up and change it will show you your approved amount when the date is set for deposit, or it will reject your return..there is a reason they do that and this is why... I hope this gets fixed because this is a TOTAL crock that shouldn't be allowed to go unchecked.. I paid for my STATE taxes out of my STATE RETURN..my federal was FREE . And even then I sure as hell didn't pay a few hundred for service and I also agreed with Turbo tax before submitting to how much the order was and what I agreed to pay and then any advance I got was included in these itemized charges....i got an advance too but am still short after having deducted that.. my state was done with the same service they turbo tax and did not say some weird ass LLC in the deposit info and never has before... It has always stated it comes from the IRS regardless of how I had done my taxes... Again... Used this same exact account thru turbo tax prior years and this is different from anything I've experienced before... There is something really wrong here and I am probably one of the unfortunate ones that won't ever get this money back because I don't have the resources to fight back but there are SO MANY RED FLAGS HERE!! This sucks! Especially for someone who was REALLY counting on that money... May it be only a few hundred bucks difference but that is a LOT right now and I bet there will be more like me who feel totally screwed by this... Thanks 👍 super great of you and I am predicting Turbo Tax to take a hit for this too... Maybe they should make it right because it's clearly not "the IRS deduction, or charges for service [Profanity Removed] that seems to be the answer were supposed to just go along with. So far it is 1:40am and already just since midnight it has already become a topic online. 

[Tanyap123]

I’m dealing with the same thing, IRS said they sent the full amount and they took 3000 dollars out of my refund. This is my last time using turbo tax. I am out of work and needed all my money and got ripped off this is some bull. Stop using that janky bank if they are stealing from customers. This is ridiculous and I’m getting my lawyer cause I don’t owe any debts. And if I did, I should have received a letter stating so. Never received anything about a **bleep** 3000 debt. I want my money and I want it NOW! 

[Unclegator]

Exact same issue. IRS website and customer service both stated the amount I was refunded. I received $4k less from TPG. The fees I owed turbo tax were roughly 300....

[Rholl4]

Exact same issue. No prior taxes owed. No "other debts" as the experts keep parroting.

I was told that I should expect 10,100. I received 7,100. Exactly the same amount as everyone here has claimed it seems.

[SusanY1]

The difference indicates that the IRS made an adjustment to your return, since you've already determined that you're not subject to any refund offsets.  The IRS will send a letter that explains the reason for the difference which usually arrives within about 2 weeks of the refund deposit. 

[Katona01]

That's not true ... Cause you don't owe them money. When you go on Santa Barbara Green Dot put in your SS and amount... Etc.. when it tells you your refund scroll down and it will tell you the FEES THAT THERE CHARGING YOU so we're being charged basically twice

[Rholl4]

@SusanY1  if that is true why does the IRS in their website indicate I should be receiving the full amount? Also how does that explain everyone with the exact same issue?

[Qdrake79]

Yes this just happened to me a day ago and I will file a lawsuit against TPG Products if my full refund has not been deposited. They took out 3300 which is half of the refund I suppose to have received. I’m On the phone now with turbo tax to have this matter resolved 

[DoninGA]

@Qdrake79 

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com