The issue is not really with TPG, they simply disburse what the IRS sends them after they deduct the fees for TurboTax ONLY when someone chose to have their fees paid through their refund. Also, it is not a calculation issue. It is more of an issue with taxpayers entries and/or records not matching what the IRS has on file.
With the numbers you posted, I would guess that you entered that you did not receive any stimulus payment and were married filing a joint return which would have been a $2,800 payment. If you entered $0 received, your line 30 of your 1040 would show $2,800 which would be incorrect. You should have entered $2,800 and should see $0 on line 30.
Then you had fees of $106. In this situation, the IRS would have sent $4,747 to TPG who would have then taken out the $106 fee.
You will likely be getting a letter from the IRS explaining the adjustment to your refund. You can try calling them at 800-829-1040, however, be aware, the hold times are quite long.
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