Missing 2024 TAX Return file

[ToniB2024]

I used Turbo tax (non desk top I believe) to complete my 2024 taxes and upload to IRS.

I contacted, and spoke with a rep from Turbo Tax in 2024 ref: an email received stating my returns needed review.  The rep informed me there were no issues with my return, and my file needed to be upload unto IRS website. He informed me that it was presently being uploaded. Prior to ending the call, he informed me my file was uploaded to IRS and there were no more issues.  I showed a balance of Federal tax due for 2024.  Assuming that this amount due would be taken from my State refund.

I went to IRS website this week, and discovered my tax files were not in their system.  I paid turbo tax their fee for this service, and now it looks like I have to pay again the resubmit my 2024 tax returns.

I recently called your help line, only to be told to check if I accessed the correct account with correct account password.  I checked all my accounts, and IRS does not show anything, from any account.

What do I do now?

[xmasbaby0]

It was never possible to pay your federal tax due from a state refund---that was a mistaken assumption.   You needed to pay the IRS yourself by check, money order, on the IRS site or by direct debit.   If you did not pay your  2024 federal tax due, it is still due now but with late filing penalties and interest.  

 TurboTax will not calculate the penalties or  interest.   That will be done by the IRS/state after they receive your return with your payment of the tax due as shown on the tax form(s).

Paying your TurboTax fees did not e-file your tax return.   If you did not go all the way through the FILE section to click a big orange button that said "Transmit my returns now" your 2024 return was not e-filed.

The only way to file a 2024 return now is by mail.   E-filing is closed for 2024.

DID YOU E-FILE?

Did you e-file?   Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”

When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

 What does it say in your 2024 account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”

If you discover or realize that your e-file was rejected, or just never filed, you will need to print it, sign and date it in ink, and file it by mail now, since e-filing is closed for returns for tax year 2024.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

Account Recovery

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-...