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rwynn
New Member

Is anyone having problems with Turbo Tax not recognizing your routing number? I keep getting an error stating my routing number has too many characters

 
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1 Reply
CatinaT1
Employee Tax Expert

Is anyone having problems with Turbo Tax not recognizing your routing number? I keep getting an error stating my routing number has too many characters

If you are using TurboTax Online, you these steps:

If you are receiving an error message, follow these steps to resolve your issue:

  1. Go back to finish and file and choose direct deposit.
  2. Delete the entered routing number by holding down backspace.
  3. Manually type the routing number. This should resolve your issue.

Where do I enter my bank's routing or account number?

 

If you are using Desktop Software:

1. Open TurboTax software, then open the file you are working on.

2. Open the "forms" tab at top left.

3. Scroll down to where the banking information is and the routing box will be yellow with the routing number and the word routing number behind it. 

4. Clear the box and move the cursor out of the box, then re-enter the cursor in the box and enter your routing number and that should fix it.

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