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Irs says my federal refund was deposited but i dont see it in my bank account

I was told my refund of $3321 was E-Filed into my bank back in March 22nd but to date my bank has not received it.  I need to check with you as to the Routing number my refund was sent to and we can get this matter  settled.  I have my routing number that ends in 0614 if that will help.  

Irs says my federal refund was deposited but i dont see it in my bank account

Does the IRS say the refund was issued in March?   Did you choose to have your TurboTax fees deducted from your federal refund?   

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

 

 

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Irs says my federal refund was deposited but i dont see it in my bank account

Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax Taxes > Tax Timeline > Some other things you can do Download/print (.pdf)

Please see the following FAQ article below if you entered in the wrong bank account information.

https://ttlc.intuit.com/questions/1901677

Irs says my federal refund was deposited but i dont see it in my bank account

Yes some fees were deducted from my refund of $3508 and I was told my money sent to my bank was $3321.  The bank says this amount was never received.  I have checked with the bank each week since if it might have been sent later, but to no avail.....

 

 

Irs says my federal refund was deposited but i dont see it in my bank account

Did you choose to have your TurboTax fees deducted from your federal refund?   

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

Irs says my federal refund was deposited but i dont see it in my bank account

Maybe you didn't get my reply so I will say it again, my $3508 refund was fee deducted and $3321 is the amount sent...  and my bank says that amount has never been received.

Irs says my federal refund was deposited but i dont see it in my bank account

I have replied a couple of  times,  did you get either one of them???

Irs says my federal refund was deposited but i dont see it in my bank account

@fp020152 

 

If the IRS released the refund and it went to the processing bank  to have the TT fees withheld  but you have not seen the balance of the refund sent to  your bank account  then you need to talk to the Processing Bank  to see where the refund is. 

cjeanb2
New Member

Irs says my federal refund was deposited but i dont see it in my bank account

It has been weeks, and i don't see refund. I d like to verify which bank refund was sent to

Irs says my federal refund was deposited but i dont see it in my bank account


@ cjeanb2 wrote:

It has been weeks, and i don't see refund. I d like to verify which bank refund was sent to


It has been weeks since what?   Are you wanting to say that the following IRS "Where's My Refund" tool says your refund was sent weeks ago, and you never received it?

https://www.irs.gov/refunds

 

If the IRS WMR tool at that link says your refund has been sent electronically, then where the funds go first depends on what you chose for your refund option.   Look at your return PDF and view a page called Electronic Filing Instructions and that should show you what your refund choice was.   

 

Here are some possibilities:

  1. If you chose no special handling, the IRS sends a direct deposit directly to your bank account (or card.)  If your bank refuses the deposit, it goes back to the IRS who would issue a check in the mail.
  2. On the other hand, if you chose to pay any TurboTax fees out of your Federal refund, the IRS sends your refund to an intermediary bank where the fees are subtracted, and then that intermediary bank sends the remainder of the refund to your bank account (or card).   The company that handles that is SBTPG, a Green Dot company, and the bank is often a Green Dot Bank or affiliate.   If for some reason your bank refuses that deposit, it goes back to SBTPG's bank, who would normally issue a paper check in the mail.  Less commonly, SBTPG might send a returned deposit back to the IRS and let the IRS send a check in the mail.
    If you used that method to pay TurboTax fees, you can look up the refund status at SBTPG's refund lookup tool.  Choose the "For Taxpayers" portal at:  https://www.sbtpg.com/
  3. If you chose to receive your refund into a Credit Karma Money Spend account and Credit Karma Visa Debit Card, that is handled by a bank called MVB Bank.  Some people have said they ended up with that Credit Karma option without realizing it and spent weeks wondering where their money was, and it was at Credit Karma.   If that happened to you, you can contact Credit Karma Support for the Money Spend account.
  4. A few users have reported that the IRS sent their refund to their brokerage cash account without their realizing it.   I suspect these users had used the TurboTax import feature to import data from a brokerage account in the past and that TurboTax also imported that deposit info.   In that case, the bank involved would be whatever particular underlying bank the brokerage uses to manage the cash funds in a client's brokerage account.

NOTE:  It's also possible to have more than one of those situations if fees were paid out of the Federal refund (option 2).  For example, a filer might have chosen situations 2 and 3, or 2 and 4.

Predikers
New Member

Irs says my federal refund was deposited but i dont see it in my bank account

IRS say we refund sent 1st of Feb 2023. Say if I have not received my refund by the 6th to enquire. Noone can tell me anything. Called IRS, called Turbotax and called my bank. Noone knows

Irs says my federal refund was deposited but i dont see it in my bank account

@Predikers Better check and see if you entered a wrong bank account number or wrong routing number.

 

https://ttlc.intuit.com/community/refunds/help/how-do-i-review-the-federal-refund-method-i-chose-aft...

 

If you entered incorrect banking information the refund will go back to the IRS and then they will mail a check to the address on your tax return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Predikers
New Member

Irs says my federal refund was deposited but i dont see it in my bank account

I got my state tax. Not the federal. But irs say refund sent long ago. They confirmed my account as well. I did have this option where I pay the $29 for Turbotax. But believe it, not one of the thee, bank, turbotax or irs can help

Mking6797
New Member

Irs says my federal refund was deposited but i dont see it in my bank account

It's say they have sent it to my bank and I've called cash app and they show nothing.it went to my bank February 23 

Mking6797
New Member

Irs says my federal refund was deposited but i dont see it in my bank account

No I have not fees through the cash app.they show nothing pending

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