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yjchyan
Level 2

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

I filed my federal return on 2/18/2021, and on the same day, I got the email saying IRS accepted my federal refund. TurboTax says I should receive my refund by 3/11/2021, but up until now, I still haven't received it. I filed my return electronically and have entered my bank direct deposit information.

 

I went to IRS Where's My Refund site, and entered my SSN, Status, and Refund amount exactly shown on my 1040 Form (refund amount is based on line 35a), but the IRS WMF site responded with "You may not have entered your information correctly. Please verify your personal tax data and try again." 

 

I'm pretty sure all the information is correct, and I'm a bit concerned. I called TurboTax, and the agent said she doesn't know what happened and what to do with it other than just wait.  Does anyone have the same issue?

17 Replies
JoannaB2
Expert Alumni

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

You can check the IRS website again under Refunds tab to check the status of your return.  You  must enter the primary SSN, filing status, and the gross amount of the refund. You may also call IRS @ 1-800-829-1040.

yjchyan
Level 2

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

Thanks for your reply, but I did exactly what you said. The primary SSN, filing status, and the gross amount of the refund, but it is still showing "You may not have entered your information correctly. Please verify your personal tax data and try again."

Gr8killz85d
Returning Member

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

Also having the same issue waiting three more days . 

DanaB27
Expert Alumni

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

If you cannot get information at the IRS Where's My Refund? site then you can try calling the WMR automated hotline instead: 1-800-829-1954.

 

Some returns may take longer to process. Please see What if my IRS refund is taking longer than 21 days? for information what to do and why it might take longer.

 

 

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yjchyan
Level 2

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

Thanks.

I just tried. Got a similar answer from the Hotline.

AmyC
Expert Alumni

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

If your refund included earned income credit, additional child tax credit, or stimulus, your refund is expected to be delayed. See Why is my IRS refund taking longer than 21 days?

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yjchyan
Level 2

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

Thank you for all your responses. However, none of them answers my question of why it is delayed and why the WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

 

I'm still concerned, I tried calling IRS, but the line is always busy, and there's no way to get someone to answer my call. It's just a mess.

JotikaT2
Expert Alumni

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

The online link is your best option to track your refund.  I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

 

Federal refund questions

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yjchyan
Level 2

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

Update: 

After waiting for 40 days the IRS WMF website finally stopped showing that my information is incorrect, and it is showing that the return is received (still not approved yet).  

Jdee5280
Returning Member

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

I have the same issue where is my money at you guys get paid to do our taxes fill it out correctly 

AshleyLO
Intuit Alumni

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

@Jdee5280 Once you submit your return to the IRS, they are the only ones who can provide you with any updates. You can try to reach out to them by calling: How do I contact the Internal Revenue Service (IRS)?

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orhanozbek
Level 2

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

Hi @yjchyan 

Did you ever receive your federal return?

yjchyan
Level 2

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

Yes, after 2 months and a letter from a Congressman, I finally got the return. It was a pain for sure.

orhanozbek
Level 2

IRS accepted my federal refund on 2/18, but the IRS WMF website shows "You may not have entered your information correctly. Please verify your personal tax data and try again."

I see. Its good for you. Glad to got it finally. 
but I just wondering, you said you got a letter. What was about this letter? Is there any mistake on your paperwork? If you there is, What was it? 

sorry about these questions 🙂 

 

thank you 

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