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If you had prepared a 2017 online return, and when you log in, you can't find any evidence of it, and it's acting like it wants you to start one, then you likely have multiple accounts without realizing it and signed into the wrong one.
You can have up to 5 accounts that use the same email address for
notification purposes. A User ID may be an email address, but it
doesn't have to be. It might be only part of an email address, or it
can be anything at all.
If you had prepared a 2017 online return, and when you log in, you can't find any evidence of it, and it's acting like it wants you to start one, then you likely have multiple accounts without realizing it and signed into the wrong one.
You can have up to 5 accounts that use the same email address for
notification purposes. A User ID may be an email address, but it
doesn't have to be. It might be only part of an email address, or it
can be anything at all.
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