If you had prepared a 2017 online return, and when you log in, you can't find any evidence of it, and it's acting like it wants you to start one, then you likely have multiple accounts without realizing it and signed into the wrong one.
You can have up to 5 accounts that use the same email address for
notification purposes. A User ID may be an email address, but it
doesn't have to be. It might be only part of an email address, or it
can be anything at all.
To
get a list of your User IDs and recover account access, you can use the
tool at the link below. Try using your phone number first. After
that, if necessary, then run the tool on your email address(es) you can
access.
NOTE: Before running the
account recovery tool below, log out of all Intuit accounts including
this user forum, or you might end up in a loop. Then clear your browser
Internet cache, close your browser, then reopen it, and go to the link
below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recoveryIf
still no luck after running that on your phone number and email
address(es) that you can access, here's another method:
Go back to the tool again, but
this time leave the data field blank, and choose the
small blue link that says
"Try something else", and it will look you up by SSN and other parameters.
