Can’t track my refund

[EdwardLO · Accepted solution]

If you don't see any information on the IRS tracker, it's because your return has not been processed yet. Don't worry-just continue to check the tracker on a daily basis-the information is updated every 24 hours. You can also call the IRS by phone to check the status if it has been more than 21 days since the return was accepted.

[Acontrer]

IRS app says my information is incorrect...but I put right info

[kdennis2014]

Same thing here filed on Jan 2, 2020 return transmitted Jan 13, 2020 and still in pending on TT and cannot find me on WMR. Filing HOH with ctc. 

I did my brothers same day, transmitted same day his federal was excepted Jan 14, and WMR confirms refund date for DD on 1/29. He filed Single no EITC or CTC.

Don't worry yet IRS just opened and they are processing backlog give it 48 hours or so.

[AkinaLO]

There are a few reasons why this has happened. Please view the following help article for a list of reasons. 

Why is there no record of my return at Where's My ...

[Theisaacguy]

My Tax Return was accepted on the 13th and I'm still not about to track on the IRS website, or the IRS hotline. Sigh. What's the deal?

[EbonyL122824]

@Theisaacguy The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund as of yet. There's no way to know when the IRS will update your status.

If after 21 days of being accepted, you have not received an update via the Where's My Refund tool, you can follow the instructions in the following FAQ to contact the IRS for further assistance.

https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-...

 Otherwise, as your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund?  tool for updates. Updates are made daily, usually overnight.

[MrsSmith07]

Same here and my info is correct. Tried calling IRS but it says that calls cannot be completed at this time. 

[Sandyzunigaa]

I can’t track my refund I’ve been putting all the right information. Over and over again 

[mesquitebean]

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@ Sandyzunigaa wrote:

I can’t track my refund I’ve been putting all the right information. Over and over again 

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That IRS "Where's My Refund" tool has been squirrelly at times this year.  But you do need to be sure you are using it correctly. 

First, if you efiled, double-check that your efiled returns were indeed accepted.  If you used Online TurboTax, log in and go to the Tax Home and check the efile status.

If you filed on paper by mail, then it can take at least 3 weeks up to several weeks for it to appear in the WMR tool.

Here are some tips when using the IRS "Where's My Refund" tool:

https://www.irs.gov/Refunds

• Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• You can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

[Louiebadass]

My refund tracker has disappeared the day before my funds were to be released and doesn’t show anything in any of my accounts 

[Louiebadass]

I tracked my refund on credit karma and the tracker has completely disappeared 

[xmasbaby0]

@Louiebadass Not sure where you got the information that it is the day before the funds are to be released---did you get that information from the IRS refund site  or are you basing that on the estimated date you got from TurboTax when you e-filed?   The date given to you by TT is nothing more than an estimated date that you cannot count on especially now that the IRS is severely backlogged.

If your refund date came from the IRS site, then give it a few days.  Sometimes as the return moves through the "pipeline" it disappears temporarily from the refund site.   And....remember that even after the IRS issues your refund you need to allow 1-5 days for it to post to your account.

[Kspadling 35]

I have been able to check my refund up until today

 Now it says my information is incorrect. Why is this happening?

[xmasbaby0]

@Kspadling 35 Sometimes as the returns transitions from one stage of processing to another stage, the information is temporarily unavailable on the IRS site.  Just wait a day or two and check again.