I still haven’t received my 2021 tax return and have been unable to get in touch with the IRS concerning it. What can I do?

[xmasbaby0]

TurboTax does not get any information at all from the IRS after you file your tax return.  No one at TurboTax knows what the IRS is doing with your return.

There have been a lot of delays for 2021 federal refunds.  Did you mail your return or e-file?

If you mailed it:

MAILED RETURNS

If  you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

The IRS refund site recently changed and is now showing information for 2020 returns as well as information for 2021 returns so you can check the IRS site.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2020 or 2021 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

Or......

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Does your TT account say that your return was accepted?  Or does it say something else—like “rejected”, “printed” or “ready to mail?”  If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

 TurboTax does not mail your tax return for you.

If your e-file was accepted:

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[mandy096]

I asked a forum on TurboTax to see if anyone else was having trouble with it and what they may have done to solve it or if it was even solved.

I filed electronically. I’ve checked it on their website and it says there’s a delay in processing. I didn’t receive the 3rd stimulus check and I reported it on my tax return. 

I was able to get in touch with someone around august of last year and they said there is nothing holding it up other than the IRS being backed up on processing returns. The information I deduced from that is my filing was correct. I’ve received one piece of mail saying that I did receive a stimulus check and then another saying I didn’t. 

[xmasbaby0]

@mandy096 TurboTax gets no information after you file your tax return, nor can TT check on it for you.  The IRS will not share any information with TurboTax.   This is between you and the IRS.   You can keep trying to contact the IRS and/or contact an Advocate for help.  

As for the 3rd stimulus----look at your online account with the IRS to see what the IRS shows for that.   Many people managed to "forget" that they received the $1400 per person stimulus check and claimed it as a recovery rebate credit on their 2021 tax return, but you cannot get it again if the IRS already issued it.   If the IRS issued it and you did not receive it, you can have it traced.

Check your IRS account---does the IRS say they sent you a payment that you did not receive? (If you filed a joint return you need to check for both spouses.)   If so you can ask for a trace to be put on the payment.

https://www.irs.gov/payments/view-your-tax-account

If you were issued a payment and have not received it, see How do I request a payment trace to track my first or second Economic Impact Payments?

If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.