I paid for turbotax in April but I have not filed my 2016 return due to Harvey. I want to continue the return and complete it - how do I do that?

[MJ5]

I had upgraded to Turbo premier in April of this year.  I'm trying to continue the return in 2016 Turbo since I have Harvey relief but Turbo is making me purchase the software again. Is there a way to continue the return I filed without having to pay for it again? I never filed it in the first place so it's not an amended return.

[DoninGA · Accepted solution]

See this TurboTax support FAQ for completing a prior year tax return started with the online editions - https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

If you used and paid for a 2016 online editions of either Plus, Deluxe, Premier or Self-Employed then you will need to contact TurboTax support so they can push a 2016 installation file to your download account at no charge.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax