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brysen2026
New Member

I need to change how i will recieve my refund my tax prepaid card was stolen and cant access account information

 
3 Replies
JakailaLO
Expert Alumni

I need to change how i will recieve my refund my tax prepaid card was stolen and cant access account information

The best way is to report your lost card is to do it online. 

You can report your card as lost by logging in here: TurboDebitCard.com.

See this Turbo Visa Debit Card FAQ under:

How do I report my card lost or stolen?

If you lose your card or believe it to be stolen, log in to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file. A lost/stolen card replacement fee applies. See your Cardholder Agreement for more information.

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Winston2298
Level 2

I need to change how i will recieve my refund my tax prepaid card was stolen and cant access account information

Do I have something to sign to when my card arrive in my mailing address?

DaraLO
Intuit Alumni

I need to change how i will recieve my refund my tax prepaid card was stolen and cant access account information

@Winston2298 Once received, you will need to activate your Turbo Visa Debit Card.  You can do this by visiting the following website and selecting the blue "Activate Card" button:  https://turbodebitcard.intuit.com/

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