I'm having a lot of trouble filing. I live abroad and do not have a US bank account. When I try to file Max Benefits requires a US address. I already paid and just want..

[ToddL99]

There is an extra step with Max Benefits before you can file with your foreign mailing address.

From @Critter:

This can be resolved by temporarily changing your information under Personal Info, then changing it back before filing your return.

If you have a foreign address, enter the U.S. billing address for the card you're trying to use.

(If you have only one letter as your first name, change this to your full first name, as shown on your social security card).

1. Click on the Personal Info tab at the top
2. Make the necessary changes to your Personal Information
3. Click the File tab at the top and click Start next to Step 1
4. Continue to pay for TurboTax Online
5. Continue through the interview until, in Step 3, you've signed the consent form for MAX Assist & Defend
6. Return to Personal Info and set your mailing address back to the correct address, as described in steps 1-3, before transmitting your return

If you've followed the above steps and you continue to get the error message, it can be resolved by removing the MAX Benefits from your order, which will allow you to file.

Note: If you choose to remove the MAX bundle and file, you will not be able to order it later.

[okrilang]

Thank you!

I can't find any way to remove max benefits. Where can that be accomplished?

[okrilang]

I already paid for it so it says I can't remove it.

A little frustrating because I have made my payment already and now a technical problem on the site makes it impossible for me to file my taxes!

[ChondelLO]

To help get you connected to the right person for assistance, please click the link below. 

What is the TurboTax phone number?

[okrilang]

Because I am living abroad when I try to talk to someone, they do not accept my phone number.

If I call, it will be a really expensive phone call. And I'm just paying so that they can resolve a technical flaw related to payments from abroad.

I don't think I should have to pay to call them so they can fix this.

It is very frustrating - I already paid!

There are no other options.

Can I communicate with someone by email or online chat so I don't end up paying extra for a technical issue on their side?

[EbonyA]

You can feel free to explain your issue here and we will do our best to assist. What is the exact issue you are having regarding payments?