I have been stuck in pending for 12 days with both my federal and state returns. What is going on?

[Mike9241]

at least you know they were accepted.  TurboTax receives no further updates. only the IRS and state could answer why they are still pending. 

[greg-deutmeyer]

So does pending mean it is sitting at the IRS or waiting to be sent.  I also recieved no confirmation that it was recieved.

[mesquitebean]

@greg-deutmeyer 

"Pending" is an efile status.  It normally means it is awaiting a decision by the IRS to accept the return to begin processing it, or reject the efile.   It normally takes 24-48 hours or so.  There has been a snafu affecting some users, however.  Due to some kind of software problem somewhere between TurboTax and the IRS, a lot of returns have been stuck for many days with a status of "pending" which may have actually been rejected, possibly by TurboTax.   TurboTax apparently sent out some emails to affected customers informing them of that, but some didn't get it.   Check your email's spam/junk folder or any other email account you have.

Phone TurboTax Support and ask them if you were one of those whose accounts are erroneously showing a status of "pending", especially since you have now gone over 12 days.   If they say you were affected, ask them the reason for the rejection while you have them.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact

You may also want to review your Intuit Account settings to see what email address is displayed there for notifications.     To do that, log in and in the left menu column, scroll down to Intuit Account.   Then choose the tab "Sign In & Security."

[greg-deutmeyer]

Thanks.  They didnt have much information when I called and were not sure what I was talking about as far as being rejected and stuck in pending.  I was told to 7 more days and then reach back out.