I have a Turbo tax prepaid card and need to dispute a transaction how can I get a dispute form that I can email them on my phone

[debco9]

I am not that person. I’m Deborah Conine

[Mikescott90]

I sent money to somebody and it's not allowing them to claim the money so I want to cancel the transaction

[xmasbaby0]

@Mikescott90

No one in this user forum can access your Visa account or help with it. 

For help with your pre-paid Visa card: 

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

[Mikescott90]

What can I do if I sent myself money from my Turbo Tax account to my cell phone number and then when I went to go claim it it's not allowing me

[Huffy573]

Good luck TurboTax are a bunch of crooked thieves just at the steel people's disputed transactions because there are so many hurdles and hoops to go through

[Critter-3]

Once again the card is issued by Green Dot Bank  not TT ... the TT name is on the card for co branding only the same way Green Dot does with Walmart and other companies that they partner with.  If you have issues with Green Dot Bank you need to take it up with them ... no one at TT or on this public forum have any way to help with the debit card.  

[Whiaper4524]

Transaction case numbers

63436535

6336536

63437537

63436538

63436539

63436540

63436541

63436542

63436543

63436544

63436545

63436546

The investigation of the dispute is wrong i don't understand why you think it's right for someone to steal money from someone and the one who gets money took from them you thinks they be lying about there money i believe that you people is working with the one's who took my money cause you people is doing nothing for me to recover my money and that's wrong

[Whiaper4524]

And my email was [email address removed] now my email is [email address removed] i just sent the transaction cases and that's what I think about you people reason working with the one's who took my money claim number SF- and you people is wrong for working with the one's who took my money it's might be someone who's work with your company who took my money that's you people holding my refund up and that's the reason I'm still waiting and I paid all my money for using TurboTax and one more thing you people must everything that I was getting and that's why I don't have my money

[Critter-3]

@Whiaper4524 .       Once again you are barking up the wrong tree…this is a PUBLIC Internet forum NOT a direct route to TT to dispute anything. 

[DoninGA]

@Whiaper4524 Why are you posting on a TurboTax user forum website for problems with your Turbo Visa Debit Card?  No one can help you here.  You have to contact the issuer of the debit card, Green Dot Bank.

If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

[Lissa2428]

How do I get ahold of anyone from the dispute apartment I've been on the phone for almost 3hrs trying to talk to someone so I can make a dispute but nothing 

[DoninGA]

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@Lissa2428  wrote:

How do I get ahold of anyone from the dispute apartment I've been on the phone for almost 3hrs trying to talk to someone so I can make a dispute but nothing 

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Go to this website for how to dispute a transaction - https://turbodebitcard.intuit.com/help-faq-s#disputetext

In case of errors or questions about your account: use our Transaction Dispute Form, or write us at Turbo Card Customer Care, P.O. Box 5100, Pasadena, CA 91117 or call us at (888) 285-4169 as soon as you can if you think an error has occurred in your account.

[Wallygator]

Unauthorized charge on 4/13 for 50.04. Taxes not filed and I want a credit on my debit card. Thank you Walter Lenko

[DoninGA]

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@Wallygator wrote:

Unauthorized charge on 4/13 for 50.04. Taxes not filed and I want a credit on my debit card. Thank you Walter Lenko

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Call the toll free number on the back of the card.

[dimelodave]

I was for tax return and I'm not getting any refund