I got an email that says to look at my messages, b...
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
TurboTax has you covered during Covid. Get the latest stimulus info here.
cancel
Showing results for 
Search instead for 
Did you mean: 
dmead28
New Member

I got an email that says to look at my messages, but I don't see them anywhere

I got an email that says to look at my messages, but I don't see them anywhere
5 Replies
MichelleLO
Employee TurboTax Specialist

I got an email that says to look at my messages, but I don't see them anywhere

Please follow the steps in the below help article to view messages from your tax expert:

How do I see notifications from my tax expert? 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
dmead28
New Member

I got an email that says to look at my messages, but I don't see them anywhere

I've tapped the bell icon, but I do not see anything that says History or ToDo 

MichelleLO
Employee TurboTax Specialist

I got an email that says to look at my messages, but I don't see them anywhere

See if this works for you:

The tax expert's message can be accessed anytime via the floating Live help button in the bottom right corner of any TurboTax Live screen. Select See my Contact History to find your written response.

 

For more information: What is a tax expert written response and how do I get one?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Kathalinamejia
New Member

I got an email that says to look at my messages, but I don't see them anywhere

I do not see messages sent to me

JeanneLO
Employee TurboTax Specialist

I got an email that says to look at my messages, but I don't see them anywhere

Please follow the instructions in the TurboTax FAQ below to contact customer support for assistance if you followed the steps by @MichelleLO and could not find any messages.

What is the TurboTax phone number?

@Kathalinamejia

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
v
Privacy Settings