did you check your transcript at IRS.GOV? does it show a payment to you?
is it possible they sent it and it got lost?
were you expecting direct deposit or a paper check?
(and I'll assume you read the letter correctly and it shows a refund and not money owed????)
If the IRS transcript shows it was sent out then check your bank records carefully. If it was never received you have to put a trace on the missing payment :
To start a payment trace:
- Call the IRS at 1-800-919-9835
- Mail or fax a completed Form 3911, Taxpayer Statement Regarding Refund
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