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meade1483
New Member

I downloaded my return and tried to print it but it's a series of garbled letters and numbers. What can I do?

 
2 Replies
AkinaLO
Intuit Alumni

I downloaded my return and tried to print it but it's a series of garbled letters and numbers. What can I do?

If you have a TurboTax Online version. Please follow the instructions below for troubleshooting printer issues through TurboTax online.  

Troubleshoot printing issues in TurboTax Online - Community 

 

If you have a CD/Download version. Please follow the instructions below for troubleshooting printer issues through TurboTax CD/Download.  

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SteamTrain
Level 15

I downloaded my return and tried to print it but it's a series of garbled letters and numbers. What can I do?

@meade1483 

 

If you downloaded it , but it is a text file  ?

 

 

For some reason, EDGE downloads "some" PDF files with a ".txt" extension.


IT really is a PDF file, so just change the .txt to .pdf   and it should open normally with your PDF reader  (if you haven't mucked with the file when you did open it)

OR

Download the PDF using a different browser.
_______________
However...if the file you downloaded had a .tax2019 extension on it...then you downloaded the wrong file.  That file is a data file that can only be opened by tax software.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
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