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,Created with Sketch.58 helpful votes

Troubleshoot Printing Issues - TurboTax CD/Download

First, check that your printer is working by printing something from a different program. If it is, follow these instructions to print a copy of your return.

If your printer isn't working, many printing problems can be resolved by installing the latest version of Adobe Reader (it's free).

If that didn't help:

  1. Make sure your printer's drivers and computer's operating system are up-to-date.
  2. Make sure your TurboTax software is up-to-date.
  3. Make sure the printer you're using is your default printer.
  4. Remove all other devices (like external or thumb drives and scanners) as they can sometimes interfere with printers.
  5. Shut your computer and printer down for 15-30 seconds and then turn them back on.
  6. If your printer is on a network, try a direct connection to a printer using a cable.

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