I couldn't do my 2024 taxes with TurboTax because I had a spreadsheet showing income and expenditures that wasn't grouped into IRS formal headings. Can I get money back.

[kosednar]

I hired a tax expert frim TurboTax and he told me to have my taxes done by a local tax preparer. I went to H&R Block and it cost me over $500. I would at least like the cost of my TurboTax product (home and business).

[VolvoGirl]

Having a spreadsheet was good.   Why couldn’t you manually enter the totals into Schedule C on Turbo Tax?   Since you have the Home & Business Desktop program you could have entered the income and expenses directly on the Schedule C form or gone through the interview steps.   

To get a refund How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Or Turbo Tax Refund request form

How do I request a refund for my TurboTax product?