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rebagraham1
New Member

I can’t find my tax return because I filed with new account. How can I get access to my 1040?

I have another email that I can no longer log in with.
1 Best answer

Accepted Solutions
Critter-3
Level 15

I can’t find my tax return because I filed with new account. How can I get access to my 1040?

 

You have to sign onto your  online account using the exact same user ID you used to create the account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your  account, then use the option shown in blue on the account recovery website, "Try something else"

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3 Replies
Critter-3
Level 15

I can’t find my tax return because I filed with new account. How can I get access to my 1040?

 

You have to sign onto your  online account using the exact same user ID you used to create the account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your  account, then use the option shown in blue on the account recovery website, "Try something else"

Lilbi2020
New Member

I can’t find my tax return because I filed with new account. How can I get access to my 1040?

I can no longer login to my account to retrieve my 2021 tax return.

DoninGA
Level 15

I can’t find my tax return because I filed with new account. How can I get access to my 1040?


@Lilbi2020 wrote:

I can no longer login to my account to retrieve my 2021 tax return.


You have to sign onto your 2021 online account using the exact same user ID you used to create the 2021 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2021 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2021 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

 

If you still cannot access your 2021 tax return even after using the Account Recovery process, see this TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/request-access-turbot...

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