How to contact green dot

[AVannarath80]

My 2020 refund was finally processed and issued Feb 1st 2021. It has been over two weeks and I haven't received my refund. I called the irs and they said it was sent out on the 1st and To green dot. I did opt to have fees taken out of my refund last year and usually would get it direct deposit. I can't get in contact with an actual person. I did submit a ticket to stpg and nothing yet. I've called every number and it says it can't find my account so I can't even go forward from there. Help!!!!

[MichelleLO]

In this public forum, we do not have access to your personal information and would not be able to help determine where your refund was deposited. Please reach out to TurboTax Customer Support and speak directly with an agent who can review your account with you. 

What is the TurboTax phone number?

[AVannarath80]

I did that and they can't help me. No one seems to know how to talk to an actual person. 

[Mrwknox]

I'm going thru this now , smh.

[TiffanyL]

If you are referring to the Turbo Visa Debit Card, please see the help article posted below:

Turbo Debit Card customer support