@Theresa Ennett Click here, to Activate your card online. If the link on the site is not working, please try to activate through the app. You can click the link that applies to you for download: apple store or google play.
If you are referring to checking the balance on your card you can go to the link above to the TurboTax website and sign in or download the app.
Or if you are looking for your TurboTax card that you have not receive yet, please click here for the customer care phone number. When you call the number follow the steps below :
- Listen to the recording (you cannot skip it)
- Press 2 to continue using the automated system.
- The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
- The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
- Press 2 for the option of " have not yet received your card".
- Next you will be prompted to enter your social security number, zip code, and birth date.
You may also submit a request for assistance here: Submit a request – TPG - Taxpayer
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
