How long does it take to get the green dot card through the mail.

[Critter · Accepted solution]

You should receive your card in about 5-10 business days after ordering it. And once the IRS accepts your tax return, your refund will be deposited directly to your card, generally within 21 days. See here  When will my refund be deposited to my Turbo Prepaid Visa® Card?

If it’s been longer than 5-10 business days and you still don't have it, please contact Turbo Prepaid Visa Card at (888) 285-4169 for assistance so that they can get you another sent out. Once you do receive it, make sure you activate it online or over phone by following the instructions on the card sticker. 

Other Helpful Topics:

·        How to get your tax refund on a Turbo Prepaid Visa® Card

[riffmaster2014]

haven't received my card and it has been over 3 weeks, they keep telling me it is going to arrive and that my address is correct but i am not receiving the card wish i could get in contact with someone who could truly help me, instead of just reading a damn script from all the way in India

[Critter]

Sorry but you must contact the card folks ... no one on this public forum can help you with this issue ...
• Please contact Turbo Prepaid Visa Card for questions about your card or account. You can contact them by calling toll-free at (888) 285-4169.
 
• Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instruction

[Critter]

Normally the card comes in 7-10 business days however you say you are overseas so it can take much longer.

[riffmaster2014]

none of that worked...... i had to have my card expedited to me. To anyone who hasn't received their card have it expedited and make sure it is free of charge!! No reason to pay $15 more dollars to get what you were promised for free, in a timely fashion

[derrickabarron]

@riffmaster2014 have you received it yet ?

[riffmaster2014]

Yes I did. Talked to them last Friday. They expedited shipping and I got it Monday

[derrickabarron]

@riffmaster2014 did you have any money on it? N did you think it was a scam?

[Keylay]

Were can I get a green Dot card online for free

[xmasbaby0]

@Keylay 

What?  The people who are posting questions here about the Green Dot prepaid Visa are getting those cards with the funds from their income tax refunds on them.  What do you mean "for free?"  No one is handing out free money.

[Andrewedwards12]

How can I get in contact with a human being from Greendot ?

[Andrewedwards12]

What was the contact info . I’ve been trying to get in contact with these people for almost a most regarding my card that I have not got in the mail ... all I get is a robot to talk to .

[Orpheus]

Here I've been waiting 20+ business days and no card everytime I call green dot to even try to report it lost the customer service automation hangs up on me when I try and when it says its gonna get a specialist for me it hangs up also then so I'm wondering if I should just contact the IRS and explain to them what is going on I'd rather it a paper check then wait another 2 months what do u all think

[reginaallyn2]

I’ve called that number, as I’ve not received my card and I’m unable to access my account because I’m told my DOB is incorrect. I contacted Green Dot by email and was told there was nothing they could do on their end and that my DOB matched their database. I don’t have any way to create an account or order a card because I can’t access my account. I’m wondering how I can access my refund or order a replacement card.