How do I know they received the fax they needed it was fax on 14th of February and still haven't heard anything

[pogowallen86]

We had to fax form for the Insurance on the 14th of Febaury  We haven't heard anything and WMR keeps saying still processing HELP

[DawnC0 · Accepted solution]

You will need to call the phone number listed on the correspondence received from the IRS.  They are the only ones that can verify the documents were received.  They don't tell you when they received fax documents so don't panic because they didn't confirm receipt; they don't do that.  Having to fax in 1095-As and/or 8962 is a very common thing, so if your fax went through without error, the IRS has the documents and is processing them.  Calling them is always an option, however.  

[texasnana]

I called to verify today 12/20/20 to see if they recieved my fax i did 2.19.20

and they did tell me when they recived it..which they received it 12.20.20

forms 8962    1095a

[Kalilmyoldest]

You sent on the 19th and they received on the 20th? Or you sent on the 14th and they received on the 19th? I had to fax in my 1095 and 8962 form as well and I faxed on the 17th. Should I calles the department that handles the insurance to know for a fact it was received or I can talk to anybody?

[texasnana]

KALI..I FAXED MY FORMS ON THE 19TH  ..I CALLED YESTERDAY 20TH TO  SEE IF THEY RECIEVED IT

THE MAN THAT HELPED ME WAS VER Y KIND AND HAD ME HOLD ABOUT 10 MIN..CAME BACK AND SAID YES THEY DID  RECEIVE MY FAX AND IF IT ALL IS OK AND I DONT RECEIVE ANYTHING IN THE MAIL IN THE NEXT  2 WEEKS , THEN WATCH FOR UPDATE ON REFUND STATUS..HE SAID HE WILL TAKE ABOUT 6 WEEKS TO GET MY REFUND..HOPE THIS HELPS;;HERE IS THE NUMBER I CALLED-----[phone number removed]

GOOD LUCK

[texasnana]

THE   NUMBER IS  ON YOUR LETTER..IT WOULDNT LET ME POST # 1-866

[Mirian052994]

Same here I faxed in the 8962 form and a copy of my 1095a on 2/20/2020. Now I’m wondering if they received it or not and long should the process take ...

[texasnana]

call the number on your letter ..thats what I did an spoke with a person & they told me..good luck

[DMarkM1]

As mentioned above call the number on your letter to verify everything was received and in order.  

[Sjharper1105]

Did they say when to expect your refund? 

[Sjharper1105]

I faxed mine in the same day any idea what to expect? 

[CassLO]

@Sjharper1105 Per the IRS, it takes about 4-8 weeks (it may be sooner, I have seen posts from customers that it was quicker) for the IRS to process a tax return that was filed without an 8962/1095-A.  If the delay is causing you a hardship then contact the Taxpayer Advocate Services for more help.Taxpayer Advocate Service

You could contact the IRS, to ensure they received your fax:

How do I contact the Internal Revenue Service (IRS)?

[Zarakhan298]

@texasnana Could you please tell me which number to call so I can confirm with them if they’ve received my faxed documents? the regular 1040 IRS number doesn’t work - the lady said there was no way to confirm if they’ve received my documents or not... 

[TiffanyL]

Unfortunately, only the IRS can provide information on the status of a fax that was sent to them. They do advise that faxes can take several weeks for them to be acknowledged as received. You can always use the link below to contact the IRS:

How do I contact the Internal Revenue Service (IRS)?