How can I request to have a new turbo tax refund card sent?

[KarenJ2]

If you need a replacement of your Turbo Prepaid Card you can click here to report it lost or stolen:

TurboTax Visa Debit Card

You can also contact the Customer Care department toll-free at (888) 285-4169. 

For more information about your Turbo Prepaid Card please see this FAQ:

Getting to know the Turbo Visa Debit Card

[Dartshooter-]

I lost my wallet in both cards were in there how can I get another card.

[CassLO]

@Dartshooter-  If you lose your card or believe it to be stolen, log in to report it lost/stolen. 

Or, please click here for the TurboTax Visa Debit Card customer care phone number. When you call the number follow the steps below :

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

[Dartshooter-]

Need a new turbo tax card my wallet was stolen

[JakailaLO]

You can visit TurboDebitCard.com or call toll-free at (888) 285-4169.

Follow these steps to request a replacement card when you call:

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
4. The system will then say " To report a card lost, stolen, or never received Press 1", then press 1.
5. Press 2 for the option of " have not yet received your card".
6. Next, you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

[devonnwest]

Need a new card ASAP 

[JakailaLO]

To request a new card you can visit TurboDebitCard.com or call toll-free at (888) 285-4169.

Follow these steps to request a new card when you call:

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
4. The system will then say " To report a card lost, stolen, or never received, Press 1", choose your selection and follow prompts.
5. Next you will be prompted to enter your social security number, zip code, and birth date. 

[Adeskins]

I need to order another card

[KatrinaLO]

Please contact Turbo Prepaid Visa Card for questions about your card or account. You can contact them by calling toll-free at (888) 285-4169.

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #1 again, enter SS# if prompted and continue following the instructions.

Check the address we have for you, update your address, or have a new card sent to you if it's been longer than 10 business days.

https://ttlc.intuit.com/community/refunds/help/how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-ca...

[Curtis78]

I need a hew card mine was stolen

[ChondelLO]

For info on how to report your card stolen, please click the link below.

https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost

[Rolandb19]

I filed in 2018 with a username I don't remember and once I got my card I took the money off it and lost it two years ago. People are saying my stimulus check would get put on it but I don't even have it anymore so how do I get a new one ??

[Jb3087]

What number did you call to get a replacement card. I can't seem to get through to nobody 

[JohnB5677]

• I don't have access to my debit card: If you received a notification that you will be receiving your stimulus payment from the IRS on your prepaid debit card and no longer have access to it, we will have information coming shortly.  We encourage you to visit this site, where we are continually updating with the latest information and guidance. We know everyone is anxious to get their stimulus money and we are committed to helping our customers get access to their stimulus payment as fast as possible. 

[Mama6]

Thank u for that and I did receive the message it would be posted tomorrow. If I can’t get my money my dads aide in Virginia will quit because I need to pay her