To request a new card you can visit TurboDebitCard.com or call toll-free at (888) 285-4169.
Follow these steps to request a new card when you call:
- Listen to the recording (you cannot skip it)
- Press 2 to continue using the automated system.
- The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
- The system will then say " To report a card lost, stolen, or never received, Press 1", choose your selection and follow prompts.
- Next you will be prompted to enter your social security number, zip code, and birth date.
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