How can I request to have a new turbo tax refund card sent?

[BrandiLO]

How do I report my card lost or stolen?

If you lose your card or believe it to be stolen, log in to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file. A lost/stolen card replacement fee applies. See your Cardholder Agreement for more information.

For more frequently asked questions, please click here. 

[Nnaylor32]

Hi. My name is Nashonah. I had lost my card and need an new Tubo Tax card.. 

[SheilaParks]

There won’t be a fee because they return my card back to sender because it were sent to incorrect address 

[Dejuan502]

I never received a turbo tax card 

[CassLO]

@Dejuan502  For assistance with your TurboTax card, please click here for the customer care phone number. When you call the number follow the steps below :

1. Listen to the recording  
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

 You may also submit a request for assistance here: Submit a request – TPG - Taxpayer

[mesquitebean]

@ CassLO   Hi.  Did you mean to leave that request link for SBTPG for @ Dejuan502   in your last comment above?   So far he is only asking about the Turbo Visa Card, and has not suggested anything to do with SBTPG.    I don't see how they could help him troubleshoot a Turbo Visa Card he hasn't received.   They are both Green Dot companies, but not the same entities.

[Vaughnthomas123]

I need a new card

[19611]

I cannot log in nor reach no one on phoneyour card is list and I do not know the numbers to card please help me

[Jiimmiew]

How can I set up on online account without a card number. I can't even get to my temp. online account. And without a card number it won't let me set up an account.

[Denenne50]

I need a replacement turbo card. Misplace my card.

[CarissaM]

If you do not have your card number or need a replacement card with the Turbo Prepaid Visa, please click here to contact customer service. 

If you are having a hard time getting through, select the option your refund was deposited onto a card you do not own. This will get you connected to the fraud department, where there is a live agent ready to assist. 

[jeffery5953]

Please send me a new card to the follow address 

Jeffery [last name removed]

[address removed]

[mesquitebean]

@jeffery5953 

For your privacy and security, please edit your posting to remove your personal info.  This is a public Internet forum.  Please do not post any personal info here in the user community.  I've also requested a Moderator to remove it, just in case.

To edit your post, click the small blue 3-dot icon just to the right of your question, and in the dropdown choose EDIT.

No one can send you a new card from this community forum.  You'll need to contact Customer Support at the Turbo VISA Debit Card either through their website https://turbodebitcard.intuit.com/   or at this number (888) 285-4169.

[Wilsonerica298]

I lost my last one

[mesquitebean]

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@Wilsonerica298 wrote:

I lost my last one

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If you have signed up for online access to your card at the Turbo Visa Debit Card site, see this method to report a card as lost:

https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost

Otherwise, you can try this to report your lost urbo Visa Debit Card:

Phone their customer support at  (888) 285-4169.   The automated system will ask for the 16-digit account number (if you know it).   If you don't, it will ask for your SSN, but don't enter it.  Keep listening.

One of the choices is "to report a card as lost, stolen, or never received."  Choose that.

On the next menu listen to all the choices, then choose the one for "lost".