turbotax icon
turbotax icon
turbotax icon
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

How can I request to have a new turbo tax refund card sent?

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

251 Replies
rt75624
New Member

How can I request to have a new turbo tax refund card sent?

If you would like to request a replacement for your Turbo Prepaid Visa® Card, you may click here to report it lost/stolen or contact the Customer Care department toll-free at (888) 285-4169.

Once your card has been reported lost, stolen, or damaged, the balance is then transferred to the new card and shipped to the address on file. There is also a $5 fee for each replacement card ordered.

For further information on this topic, you may review the FAQ: Getting to know the Turbo Prepaid Visa® Card

  https://ttlc.intuit.com/replies/6394896

bdamos35
New Member

How can I request to have a new turbo tax refund card sent?

Never got a card and can't get a human on the line to fix the issue.  Scam scam scam... Now I'm not gonna get my refund. Thanks jerks.
HunterM98
New Member

How can I request to have a new turbo tax refund card sent?

Exactally how I feel bud

How can I request to have a new turbo tax refund card sent?

Going through the same bull crap I have used turbo tax for years n it has always been great now the bank says my refund was sent to a card I never received n I can't get a real person on the card phone line
chelrhea
New Member

How can I request to have a new turbo tax refund card sent?

UGh this never happened when they used NetSpend.  What a freaking scam.  I have about had it with Turbo Tax after this fiasco.  Used them for years but next year it will be someone else.  
julishaj
New Member

How can I request to have a new turbo tax refund card sent?

I never received my card as well and every time I call a representative they hang up in my face. I won’t even receive my taxes this year over this. This should most definitely be illegal and I’m NEVER filing with them again.

How can I request to have a new turbo tax refund card sent?

Did you all get your card yet? @bdamos35 @cherlrhea @schoolhouse  @tin270hi
chelrhea
New Member

How can I request to have a new turbo tax refund card sent?

it took alot of searching and an hour and ahalf on hold but yes I got the card

How can I request to have a new turbo tax refund card sent?

I still have got mine and cant get hold of anyone!!!!! Pleade help

How can I request to have a new turbo tax refund card sent?

@chelrhea what did you have to do
chelrhea
New Member

How can I request to have a new turbo tax refund card sent?

When you call the number choose option  1 not the report never received.  Takes awhile but you will get to a person and if ya bitch loud enough you get it fed exd have you created your account with turboprepaidcard?  It will get you the llast 4 numbers of the card which you will need

How can I request to have a new turbo tax refund card sent?

After I press 1 it just keep saying same thing then hang up @chelrhea

How can I request to have a new turbo tax refund card sent?

What do I do after I press 1 @chelrhea

How can I request to have a new turbo tax refund card sent?

How did you talk to a live person?
Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies