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104 replies

Level 6
June 6, 2019

If you would like to request a replacement for your Turbo Prepaid Visa® Card, you may click here to report it lost/stolen or contact the Customer Care department toll-free at (888) 285-4169.

Once your card has been reported lost, stolen, or damaged, the balance is then transferred to the new card and shipped to the address on file. There is also a $5 fee for each replacement card ordered.

For further information on this topic, you may review the FAQ: Getting to know the Turbo Prepaid Visa® Card

  https://ttlc.intuit.com/replies/6394896

Level 4
June 6, 2019
After I press 1 it just keep saying same thing then hang up @chelrhea
Level 2
June 26, 2019
Is there enough number where I can order a car
Level 2
July 19, 2019
How can you get the last four of your card number??? I am suppose to have my card by 7/23 cause the expedited it to me but I'm not holding my breathe. I just need this money so bad. I just want to cry.
Level 2
August 12, 2019

Try calling green dot customer service it’s stressful BUT I just went through the same thing...... make sure your address and all is updated 

Level 2
August 15, 2019

My pre payed card got tosed in the trash. I need to request another to be ordered and sent to me. Same address. Thanks

Level 2
August 28, 2019

I want to report my card lost and i need a new one 

Level 15
August 28, 2019

@user17702273689 wrote:

I want to report my card lost and i need a new one 


If it's a Turbo Prepaid VISA Card,  you can phone this customer service number.   (888) 285-4169.

 

Listen to all the menu options in the recording before entering anything.    One of the options is "To report a card lost, stolen, or never received."     Then on the next menu, you'd choose "lost."  I presume that blocks the original card and starts a process to send you another.  You'll just have to see what it says.

 

If you need to speak to someone, such as if your address has changed, then phone it again, and enter the card number at the first when prompted. 

 

 

Level 2
December 21, 2019

I lost my card and I wanted to know how would I go about recovery a new card

DoninGA
Level 15
Level 15
December 21, 2019

@romilsmith wrote:

I lost my card and I wanted to know how would I go about recovery a new card


If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

DoninGA
Level 15
Level 15
January 4, 2020

@curlycuetoyou If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169

Level 15
January 4, 2020

@ curlycuetoyou 

You've posted your personal info in this public Internet forum.  For your privacy and security, you should not post personal info in this public forum.

 

You can remove it by editing your post above by clicking on the 3-dot icon in the right corner of your post.

 

We've also notified a Moderator to make sure it is removed.

 

ADDENDUM: 1/04/20 at 3:40 PM PST
Actually, since Moderators are not around on the weekend,  I just went ahead and moved your comment out of this forum so your personal info would not be visible.   So you should no longer see it in this thread.  But DoninGA left info for you above on how to contact the folks at the Turbo Prepaid Card.

Level 2
January 6, 2020

How can I get a turbo card 

Level 15
January 6, 2020

Why can’t I get the Prepaid Visa?

https://ttlc.intuit.com/questions/4139947

 

 

For help with your pre-paid Visa card:

Call  (888) 285-4169

 

There is a “Help” link in the top corner of the web site for the card:

 

https://www.turboprepaidcard.intuit.com/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**