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scobby76
New Member

How can I find out if the IRS is keeping my income tax return

My income tax return was accepted and been deposited in my account but I don't have a account and I have not received my Visa card

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1 Best answer

Accepted Solutions
HeatherPLO
Intuit Alumni

How can I find out if the IRS is keeping my income tax return

If you did not receive your TurboTax Prepaid Visa card, you will need to contact their customer service to get a new card issued and report the other one lost.  Their number is:  (888) 285-4169

Did you track your refund here to see if it stated deposited? https://www.irs.gov/refunds

If it was deposited in an account that is not active, you will receive a paper check of your refund.  

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**Mark the post that answers your question by clicking on "Mark as Best Answer"

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1 Reply
HeatherPLO
Intuit Alumni

How can I find out if the IRS is keeping my income tax return

If you did not receive your TurboTax Prepaid Visa card, you will need to contact their customer service to get a new card issued and report the other one lost.  Their number is:  (888) 285-4169

Did you track your refund here to see if it stated deposited? https://www.irs.gov/refunds

If it was deposited in an account that is not active, you will receive a paper check of your refund.  

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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