HELP

[SA1015]

I filled my taxes through TurboTax in April of 2023. I was charged for filling the taxes; however, I still have not received my refunds and the IRS website says that I didn’t file. How could I be charged for filling taxes by Intuit with no returns? What our my next steps? It is difficult to get a hold on the IRS. 

[DoninGA]

Using the TurboTax online editions you have to pay the online account fees before you can file a tax return.

If you did not e-file or print and mail the tax return then it has not been filed.

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.

To check the status of the online tax return sign onto your online account - https://myturbotax.intuit.com/

Scroll down to the section Your tax returns & documents.  Click on the Year

The status of the return should be shown.  What is the status?  Does it indicate Filed?

[xmasbaby0]

Paying your fees did not file the tax return.   If you did not go all the way through the FILE section and actually e-file, then it is now too late for you to e-file.   Your returns will have to be filed by mail.  The fee is the same whether you e-file or mail the return in an envelope.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.