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regalnyc
New Member

Hello, I got a confirmation about my tax return with TurboTax that the file was successfully accepted by IRS and my return was accepted. However i went to the IRS website, and I cannot my my return re

Thank you
5 Replies
xmasbaby0
Level 15

Hello, I got a confirmation about my tax return with TurboTax that the file was successfully accepted by IRS and my return was accepted. However i went to the IRS website, and I cannot my my return re

Your post was cut off in mid-sentence.  You could click "Reply" and tell us the rest of what you were trying to ask.

 

or.....if you are looking for information on the IRS site about your refund.....

 

How long ago was your e-file accepted? 

 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-w...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds. 

 

Your federal refund amount is on line 20 of your Form 1040

 

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

 

 

If this does not help you please post back so we can understand the issue.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
regalnyc
New Member

Hello, I got a confirmation about my tax return with TurboTax that the file was successfully accepted by IRS and my return was accepted. However i went to the IRS website, and I cannot my my return re

However, when I enter my return in the IRS website, it tells me that my return can not be found and tells me to get in touch with Turbo Tax. 

Critter-3
Level 15

Hello, I got a confirmation about my tax return with TurboTax that the file was successfully accepted by IRS and my return was accepted. However i went to the IRS website, and I cannot my my return re

If TT says the return was ACCEPTED for processing then it was ... nothing TT can do for you on this matter.

 

Make sure you are using the primary taxpayer SS#, the correct filing status and the federal refund only.  If you still are not on the system then try again later ... it is not unusual for you not to show on the IRS site from time to time. 

 

 

If your e-file was accepted:

 

To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

 

 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

regalnyc
New Member

Hello, I got a confirmation about my tax return with TurboTax that the file was successfully accepted by IRS and my return was accepted. However i went to the IRS website, and I cannot my my return re

My return was accepted in March 2020. 

Critter-3
Level 15

Hello, I got a confirmation about my tax return with TurboTax that the file was successfully accepted by IRS and my return was accepted. However i went to the IRS website, and I cannot my my return re

If it's been more than 90 days since the return was accepted  then you can ask for help from the Tax Payer Advocate office:

At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

If you are unsuccessful with the Taxpayer Advocate for your area, you can also try the special IRS phone number for the Taxpayer Advocate Service at 877-777-4778.

More info on the Taxpayer Advocate Service:
http://www.taxpayeradvocate.irs.gov/about/who-we-are

http://www.irs.gov/Advocate/Taxpayer-Advocate-Service-6

Also see this article for more info on how the Taxpayer Advocate Service works:
http://www.irs.gov/taxtopics/tc104.html

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