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I had no luck contacting the IRS over the phone but I did finally get through to TurboTax after a 3-hour hold call backin my first question was why does it stay on the IRS website that the status on my payment is unavailable and she immediately said well that's not our question that's an IRS question I said okay then can you please explain to me why I'm reading all these problems with TurboTax customers that paid their tax preparation fees out of refund that the amounts were going to an unknown bank account which was the turbotaxes? And I was immediately hung up on! I have had same bank account forever now and the $1,200 was direct deposited into that account now no one will answer on where this money is and I needed it months ago so good luck cuz I've had none! 😢
I agree completely except that TurboTax hasn't done a [removed] thing for their customers a [removed] I know for a fact H&R Block has cuz my sister and brother-in-law had sane issue but they will be getting their$1,200 (married) TOMORROW!! I needed my $600 a month ago l....with no income...$17 to my name...thanks to every level of incompetent Government/Treasury/Tax shysters that we as American people have come to rely on and it sucks! Worked my whole life to fight for what's mine... just to be spit on later!!
I found this on turbotax Facebook page
We have been working tirelessly on a solution with the Treasury and the IRS. As a result, our expectation now is that within days the error will be corrected and stimulus payments will begin being deposited into the correct bank accounts. We have also re-confirmed with the IRS that they have all of the correct banking information for our customers.
@beaton50 Thank YOU for posting this link.
I really hope the IRS updates their site stating that you have to claim on your return for 2020 taxes. They should fix this error asap! This is affecting over 14 million people. I wish the IRS would update, now I am locked out of my account to check status on my payment and can't check again for 24 hours. This is beyond frustrating for people who desperately needed this money.
I know it's ridiculous. I really hope this is actually what happens.
My check was supposed to be mailed today so I wonder if that's happening
ETA: You're welcome. My brain is all over the place lol
I actually just found this during all my millions of searches today... Prayers be with all of us who haven't received their $600 yet!
I was trying to figure out how to post it on the question page so everybody can see it but I have no idea how.
If people are really trying to file their taxes I hope they get this information first
What about those like my self who had the first deposited on the turbo card but on the get my payment portal it says the second is being mailed
That's my situation too. I'm still looking for information about that but so far nothing.
When I log into Get My Payment it shows me this, as well. Even if I have waited the 24 hour period.
Uhg i mean the statement did say they made sure the irs has all their customers info
If the get my payment tool is changed it probably won't be until tomorrow. It says they update it overnight
I know I tried to repost for everyone else myself and don't know how to start another thread? Smh.... Hopefully people will read through these posts?🤞
Do you think TurboTax's statement that they are "tirelessly" working with the IRS, goes for the people who have the "payment #2 status - not available" ? Or do you think we will have to wait until we do our taxes, which is such a shame. We all need this $ like yesterday! @beaton50
@Elliottsx4 I am in the same boat. I don't get it! I hope they fix it soon and we don't have to wait until we file our taxes. This is unacceptable.
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