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jkeaveny07-gmail
Returning Member

Go 2 efile amended return Turbo website won't accept right credit card info Deleted cache/cookies restarted browser used Edge/Chrome Spoke to Help person x 3. Can u help?

Been trying to e-file amended return since April 15th.
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6 Replies
JulieS
Expert Alumni

Go 2 efile amended return Turbo website won't accept right credit card info Deleted cache/cookies restarted browser used Edge/Chrome Spoke to Help person x 3. Can u help?

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

 

Are you saying you are being charged to amend your return and that is why you can't e-file?

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jkeaveny07-gmail
Returning Member

Go 2 efile amended return Turbo website won't accept right credit card info Deleted cache/cookies restarted browser used Edge/Chrome Spoke to Help person x 3. Can u help?

I am being charged to e-file my amended return but when I put my credit card info in TurboTax will not accept it even though it is correct. I checked with my credit card company and they can see it was submitted multiple times but the issue is on the TurboTax side.

JulieS
Expert Alumni

Go 2 efile amended return Turbo website won't accept right credit card info Deleted cache/cookies restarted browser used Edge/Chrome Spoke to Help person x 3. Can u help?

You will need to speak with a Support specialist who can process your payment manually and help you complete the filing. Follow this link for contact information. 

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jkeaveny07-gmail
Returning Member

Go 2 efile amended return Turbo website won't accept right credit card info Deleted cache/cookies restarted browser used Edge/Chrome Spoke to Help person x 3. Can u help?

On Wed., Apr. 17, I called the support number you gave me. She eventually had me change my address to "123..." and said it should work the next day. I paid the amount due on the IRS website. On Thurs., Apr. 18 it did not work. Called Support again as per CatinaT advice in the community chat to tell them I have a block payment issue, etc. Spoke to two support staff (after getting cutoff from one of them) and both tries o resolve issue for quite some time without success. I even tried using a friend's credit card under Support's direction. Payment could not be accepted over the phone. Finally I was transferred to an older man who said he had no idea what was wrong and couldn't fix it, so I'd better wait for the IRS to contact me. Incredibly, no one in TurboTax Support could help me or explain what was wrong. Unbelieveable.

CatinaT1
Expert Alumni

Go 2 efile amended return Turbo website won't accept right credit card info Deleted cache/cookies restarted browser used Edge/Chrome Spoke to Help person x 3. Can u help?

Unfortunately, I am going to suggest calling customer service again and telling them you have the blocked payment issue. They have to transfer your call to another department. It sounds like you have gotten agents who are unfamiliar with this process and did not look up what to do when a customers tells them this.

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jkeaveny07-gmail
Returning Member

Go 2 efile amended return Turbo website won't accept right credit card info Deleted cache/cookies restarted browser used Edge/Chrome Spoke to Help person x 3. Can u help?

I already did this. I told three support staff this on Thursday, April 18th. I spent a long time on phone with a man who was consulting with others and then got cut off. Phoned back and spent long time on phone with a woman. to whom I gave access to my desktop. She finally said she had to transfer me "upstairs" and I then could see and quite older man who told me they could not help me and to wait until the IRS contacted me.

 

I spent many, many, many hours on the phone Tuesday, Wednesday and Thursday to no avail. My only take on all this is deciding not to use TurboTax again or recommend it to anyone and switch to a company that protects me from IRS problems and penalties.

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