Free Audit Defense is not free

[lngirard]

Today I received and email from TurboTax advising that I have a benefit for Audit Defense that is free.  All I need to do is to open up my return (2023), go to Review and select Audit Defense and follow the instructions. The instructions in the email says that I will not be charged but the TurboTax software indicates that I will be charged $45 and it is asking for credit card information to assess the charge. Is this email a Scam of sorts.

[JotikaT2]

Audit defense can only be purchased when you file your taxes.  This does sound like a phishing attempt.  

Please use this link to report the phishing email to Intuit.  

[sallywing2001]

I got the same thing.  It doesn't seem to be phishing. 

The Turbo Tax sign-up request and ensuing confirm email shows that it was free and receipt shows zero.

The turbo Tax printed tax form includes a letter stating it costs $60.

I've had several email conversations with Audit Defense, and they say it's all up to Turbo Tax, not them.  (Plus they keep wanting to speak by phone, which I did not want to do.)

So, there is no way to get an answer from Turbo Tax without a phone call, and I prefer email discussions.

Not happy with Turbo Tax in this Audit Defense case.

[evrythngzen]

Anyone get any answers on this. I jus got the email that the time to sign up for the free defense is ending soon, followed all the promts, it says you don't need to enter a credit card but you can't move forward without entering a credit card. This is so confusing and frustrating. 

[CatinaT1]

Sounds like phishing.

[carexsedge]

I have the same problem.

[taxlady28]

It is a scam and not from TurboTax.  Do  not give them your credit card information.