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TurboTax Audit Support Center

by TurboTax Updated 1 week ago

We can help you with your letter or notice from the IRS.

Addressing your letter or notice as soon as you receive it could prevent further IRS contact or examination. Look in your IRS letter or notice, and select the corresponding number in this article (for example, CP11, CP12, CP14, CP2000) for more information about what to do next.

Go here for guidance on how to respond.

TurboTax audit support

TurboTax offers the following options for support when you receive an audit notice.

Audit Support GuaranteeAudit Defense
DescriptionFree one-on-one audit guidance when you file a return with any TurboTax version except TurboTax Business for Windows Optional paid add-on service that must be purchased when you file your taxes

Available through MAX Defend and Restore (TurboTax Online), PLUS, or as a standalone service (TurboTax desktop software)

Don’t remember if you purchased Audit Defense?
ServicesConsultation with a trained tax professional if you receive an audit notice

Year-round answers to your audit questions

Assistance with what to expect and how to prepare for an audit
Full audit representation by a licensed tax professional, including representation in front of the IRS
Contact infoCall 800-624-9066 for assistanceCreate or sign in to your Audit Defense account to get started

You can also contact TaxResources Tax Audit Defense Customer Service Department at 877-829-9695 or intuit.audit.sales@taxaudit.com

To determine if you purchased Audit Defense, sign in to your TurboTax account, select the tax year under Your tax returns & documents, and select View order details. If you have PLUS, Max Benefits, or Premium Services listed, then you purchased Audit Defense. In TurboTax Desktop, it’s called Audit Defense for TurboTax Desktop.

Tip: Have your notice and your tax return handy when you call.

Helpful IRS info

The IRS has some resources to search for and understand your notice, along with information to set up a payment plan. We’ve drafted a sample response letter you can use for reference.

There are a few ways to contact the IRS:

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