Filed last year with TurboTax and now they can't find my past return for 2017. No longer have computer it was saved on. Help please

[CarolynM · Accepted solution]

If you used the online version, you can still access your prior AGI. Here is how:

1.       Make sure you’re signed in to your TurboTax account.

2.       Select Tax Home from the left menu.

3.       Scroll down to Your tax returns & documents and select 2017.

4.       Select View adjusted gross Income (AGI)

If this doesn't work, you can request a transcript from the IRS. 

Follow this link: Get a Transcript

If you filed your tax return after October, 2018, use $0.

For more information, including a picture reference, follow this link: How to Find Last Year's AGI

[Redheather]

I used the disk....I saw this post and have a similar question

cannot find my tax return from last year -2018

also, I am cleaning off my computer to get a new one and I have turbo tax disks from 2015 on the computer (statute is 4 years here)   I found the programs but the tax return is on the desktop or in some random file!  I can't believe it...how do I pull everything together for each year?

thank you!  good summer project for Phoenix when it's hot out!

[mesquitebean]

Redheather:
The tax data file ends in *.taxYYYY so for a 2018 return, if you want the data file, search your computer for any file ending in *.tax2018 file extension.  That's the most important file to keep since you can open it in the software.    If you also made a PDF of the return, you can search for that as well.

If you have a Windows PC with multiple user accounts, search from within each account, and also in the Recycle Bin.

See VolvoGirl's more detailed answer below.

[VolvoGirl]

Good luck!  

Your tax files end in .tax or .tax2015, .tax2016, .tax2017 or .tax2018 etc.  They should be in your Documents in a Turbo Tax folder.  You should also have the pdf files of each year.  Or search your computer for all files ending in .tax.  Also if you haven't done it,  I would open each year in the program and save it as a PDF file, go to File-Save to PDF so you don't need the program installed to view or print your return in the future like to get a mortgage or loan, etc.

What I would do is just copy the whole Turbo Tax folder that is under your Documents.  That should be where the .tax files and pdf files are stored.  Copy that folder to a flash drive or best yet is to burn it to a CD or DVD and then you will have a backup of them.   Then on the new computer copy the folder (or files) from the flash drive to your Documents folder.

The programs need to be installed from the CD or download them again.  You don't need to install them unless you need to amend or open a return.

After you get the program installed the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to File-New Tax Return).

Then go to FILE -Open and find your return.

 See this article on how to move your tax return to another computer…….

https://ttlc.intuit.com/questions/1901474-move-your-tax-return-to-a-different-computer

If you are moving to a Mac from Windows or to Windows from Mac you will need to install the right program.  If you have the CD it has both windows and Mac programs on it.  If you downloaded the program you might need to call in and ask for the other download.  Unless you have both downloads in your account already.

You only need the prior year .tax file to transfer into the next year.  Like next year for 2019 you will need to have the .tax2018 file.

[Redheather]

Thank you for your words!  I am having a difficult time still..I will call Turbo Tax and let them see my screen to see what's going on.  

Again, thank you for your words!