Done everything , still no refund for 30 days. your just giving lip service. NEEDS to go viral.

[jerrynance]

there is no customer service after you pay your money. Retired retail Mgr. Piece of woek

[SweetieJean · Accepted solution]

Turbotax has absolutely no control over how fast the IRS issues refunds, any more than the Postal Service does if you file by mail.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[Jodyrogers23]

Then why in the hell do you advertise and give people a date when their taxes will be in their accounts when you are saying you have no control over the IRS. It bull crap you are liars and it's a scam to get people to use your services 

[xmasbaby0]

@Jodyrogers23 No tax software preparation company can control the IRS.   You were given an estimated date for your refund, but sometimes it takes the IRS longer to process a return.

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2022 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

OR——if you filed by mail, expect a long wait.   It is taking the very backlogged IRS six to nine months to process mailed returns.   Until a human opens your envelope and enters the data into the system, nothing will even show up on the refund site, so you will have to be very patient.