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CarissaM
Intuit Alumni

Does the irs have a ph. no. to talk to someone, concerning refunds still being processed since feb. 7th 2018

Yes please send the 2019 return via regular mail. 

 

If you have additional questions, or would like immediate assistance, please click here to contact customer support. 

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Mavman14
New Member

Does the irs have a ph. no. to talk to someone, concerning refunds still being processed since feb. 7th 2018

Here is a little trick:

 

let me guess, you keep getting the “due to extremely high call volume your call cannot be completed, thank you. Hang up...”. Or just a bunch of automated machines that say the same thing over and over and if you mess up one time it tells you to call back again with the correct information. If you are dealing with this issue I have been or similar ones like it then here is a trick I figured out.

 

I found out that you can actually schedule an appointment at a local office to discuss or find out about issues or concerns you have if over the phone is not working. So I found a way to do it by calling the “schedule appointment at a local IRS office” number.  (Don’t worry your not actually going to visit).  So I called and went through the automated responses and selected my local office. (St. Petersburg FL). It then transferred me to a real person to schedule the visit. They ask why you want to visit and I said “been 60 days and my return still says processing and online if it has been over 21 days you should call or speak to someone to research it.”   Well who would have known that the schedulers also have access to research your file and she was able to do exactly what I wanted to do! 

stop calling the generic number. Call the schedule in person visit number and you should get a person and much quicker.

 

if it works, then your welcome. 🙂 

DianeW777
Expert Alumni

Does the irs have a ph. no. to talk to someone, concerning refunds still being processed since feb. 7th 2018

The local office and/or the Taxpayer Advocate may be able to assist your.

  • You can try to Contact the Local IRS Office using this link.
  •  Another possibility is to contact the Taxpayer Advocate Service (TAS). 
    • Select Contact Us, then select to download and complete Form 911, Request for TAS Assistance
    • If you have not opened a case with TAS, call 877-777-4778 
    • TAS is an independent organization within the IRS. Their job is to ensure that every taxpayer is treated fairly and that you know and understand your rights.
  • For stimulus only:  IRS live phone assistance is extremely limited at this time. For Economic Impact Payment questions, call 800-919-9835.
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Does the irs have a ph. no. to talk to someone, concerning refunds still being processed since feb. 7th 2018

I let a friend do my taxes and she add her self on there as dependent and she had a brother to her debit card

MichelleLO
Intuit Alumni

Does the irs have a ph. no. to talk to someone, concerning refunds still being processed since feb. 7th 2018

You will need to discuss your issue with the IRS. Please see the below TurboTax Help Article for information on contacting them:
How do I contact the Internal Revenue Service (IRS)?

@steven228667

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