Does the irs have a ph. no. to talk to someone, concerning refunds still being processed since feb. 7th 2018

[SweetieJean · Accepted solution]

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

[thats_so_booty]

I keep getting a message that due to extremely high call volume, try again on the next business day and then it hangs up on me.

[thats_so_booty]

I keep getting a message that due to extremely high call volume, try again on the next business day and then it hangs up on me.

[gonyoda]

same. no "due to extremely high call volume, try again on the next business day" then hangs up.

[sullivan7711]

Call today or tomorrow. It doesn't say that anymore. I am actually on hold to talk to a human finally. My estimated hold time is 15-30 minutes but still, I'm happy that I am going to get through. Thank you to the person who gave the step by step instructions^!

[huey_natalie]

I just got a message saying due to brief technical difficulties we can’t answer your call and then it hung up on me.  So frustrating

[EdwardLO]

800-829-1040

[unmanagedval]

this no is a recording of the same [edited], as the where's my refund, i need a no. to speak to someone. hummm

[6trymeuwillc]

I'm looking for the same thing. Wonder how he spoke to a machine that tells if you if correct punch 1

[mllange33]

This totally worked! Thank you!!!

[gcdavis69]

This doesn't work. The canned, robotic response indicates "Due to extremely high call volume..." yadda yadda, then hangs up. Sometimes this message appears when initially dialing the IRS. 

[dylanglockler]

The menu has changed. If you're able to get through (it took me about 20 tries before getting something other than: "thank you for calling the Internal Revenue Service, due to extremely high call volume, your call cannot be completed at this time")

Then it says (at any time of day): "our office is now closed, regular office hours are 7AM to 7PM, Monday through Friday except federal holidays. You can continue and use automated services." (not exact, but something along these lines). I've tried going through the menu and I'm not able to reach a person - can only try to access the automated services by entering my SSN, filing status and previous refund amount. 

My problem is that I never received my refund last year, TurboTax gave me a DCN (record transmission number) indicating that they e-filed for me, but the IRS.gov transcripts say it stands 'unprocessed' now almost a year later. So I can't speak to anyone and there's no information available. I'm not even sure what to do now about 2020 taxes other than mailing the paper copy and hoping for the best.

[Cynthiad66]

Here is how to follow-up on your 2019 tax return.  Print a copy and write COPY across the top in bold letters.  Write a note and explain that it seems to have been processed and this is a copy.  Now 2020 should be fine to file.  You should e-file if you have the option because it is the fastest method.

[dylanglockler]

Thanks for this information - are you saying I should send my 2019 again as a copy, in a separate mailing? I'm not able to e-file for 2020, the failure of an attempt to do so is what started this saga. My 2019 was efiled and I have the DCN (record transmission number) from TT that was sent back from the IRS when that e-file was made. This is how I discovered my 2019 had not been processed, when I tried to look up my Adjusted Gross Income on the IRS website. I also tried entering 0 for my AGI on my 2020 submission, as suggested by TT, with no luck.